Position Summary: Responsible for greeting patients, check-in, scheduling/ rescheduling, incoming referral management, patient registration, account updates, on-call consult requests, daily journal management and deposit process, no show follow-up, fax management and answering phones.

All tasks are performed in electronic medical practice management system.

Duties:

• Greets, instructs, and directs patients and visitors in a prompt, courteous and helpful manner.
• Checks patients in completing data entry of demographics, insurance, and financial information.
• Verifies patient's insurance benefits and participation of physician and loads appropriately into the PM System.
• Collects co-pays and balances as required.
• Prepares receipts, balances journal, and prepares deposit on a rotating basis with front office coworkers. Balances cash daily.
• Schedules/Reschedules appointments as needed.
• Contacts "no show" patients and reschedules appointments and documents in the patient record for historical record.

Incoming Referral Management:

• Monitor faxes and calls from referring offices and self-referrals to our providers.
• Review referral details to decide if the appointment should be made (health issue, supporting
• Test results, insurance participation)
• Contacts patient to register and set up an appointment.
• Loads medical record information sent from referring office.
• Verifies insurance, obtains any needed official insurance referral information or authorizations.
• Take hospital consult requests, communicates those requests to the on-call physician,
• gather patient information from the hospital system and register the patient in our system.

All tasks performed in electronic medical practice management system.

Maintains a clean and orderly waiting area.

Answers phone calls, screens calls and takes messages as needed.

Other duties as assigned.

If you are a motivated individual with exceptional customer service skills and the ability to thrive in a fast-paced environment, we would love to hear from you. Join our team as a Front Desk Receptionist and contribute to our mission of providing outstanding service to our clients.

Note: This is a paid position.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Knoxville, TN 37916: Relocate before starting work (Required)

Work Location: In person