Equipment Maintenance Technician $19.81-$22.86 $4.57 (health and wellness)

New Orleans, LA

Start July 1st

3 years of experience needed

This is more housekeeping equipment (Vacuums, floor buffers/polishers, etc.), not medical equipment, but will be at the VA in New Orleans.

1. GENERAL: This is a non-personnel services contract to provide all labor, equipment, tools, supervision, transportation, administration and parts and materials (including lubricants) to provide repairs to all housekeeping equipment and provide a scheduled preventative maintenance (PM) and testing. This effort is to support the continuous operation of housekeeping equipment located at the Southeast VA medical center. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Housekeeping Equipment Preventative Maintenance and Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

3. BACKGROUND: This is a new Environmental Management System (EMS) equipment preventative maintenance service requirement.

4. OBJECTIVE: The Contractor shall provide services, which include repair, scheduled preventative maintenance (PM) and testing for Housekeeping located at 2400 Canal St. New Orleans, LA 70119.

5. PERIOD OF PERFORMANCE: The expected period of performance for this requirement is a base year and four options years (which may or may not be exercised based on the needs of and at the discretion of the government).

Base Year 1 July 2024 - October 31, 2024

Option Year 1 1 November 2024 – October 31, 2025

Option Year 2 1 November 2025 – October 31, 2026

Option Year 3 1 November 2026 – October 31, 2027

Option Year 4 1 November 2027 –October 31, 2028

6. WORK HOURS AND SCHEDULING ARRANGEMENTS: Except by special alternative arrangement,

scheduled preventive maintenance/services will be performed only during the facility’s normal business hours (8:00 a.m. to 4:30 p.m. Monday through Friday excluding federal holidays). When downtime for service/repairs is needed, the contractor shall notify the COR the same day (as soon as possible) upon observation. The Federal Holidays which are observed by the federal government are annotated below.

-New Year’s Day
-Martin Luther King’s Birthday
-President’s Day
-Memorial Day

-Juneteenth
-Independence Day
-Labor Day
-Columbus Day
-Veterans Day
-Thanksgiving Day
-Christmas Day
-Any other day specifically declared to be a national holiday (per Federal Statute, Executive Order, or by the President’s Proclamation).

Usually holidays that fall on Saturday are observed on the preceding Friday and holidays that fall on Sunday are observed on the following Monday. Any questions pertaining to scheduling will be directed to the COR.

7. CONTRACTOR REQUIRED QUALIFICATIONS, EXPERIENCE & TECHNICAL CAPABILITY (TO PERFORM SERVICES)

The contractor shall have at least 3 years’ experience in preventative maintenance of housekeeping floor care machines equipment in VA Medical Center and/or facilities of comparable size, scope, and complexity. Relevant experience is experience that took place in hospitals/medical facilities that are the same in size, scope, complexity that are/were fully operational.

Contractor employees shall be knowledgeable of original equipment manufacturer standards associated with conducting Preventative Maintenance and repairs floor care machines, the types of equipment listed in Equipment Listing (Schedule A). Contractor will be required to provide proof of their experience and technical capabilities/qualifications of technicians by submitting certifications or written letter of qualification from the equipment manufacturer. During the formal bid submission process, contractors shall include a description of the skills, abilities, knowledge, and experience of the personnel who will be responsible for carrying out Performance Work Statement tasks. Resumes shall be provided for each personnel/staff member that will be performing work and/or the progress of the requirement in a director or indirect capacity. Required documents (or other documents that are provided) are required for both the prime contractor and subcontracting personnel to verify their capabilities, qualifications, and experience. Subcontractors (and subcontracting personnel) that are to be utilized for this requirement shall be identified by the prime contractor. Subcontracting personnel must meet the minimum qualification standards.

Special Qualifications. Contractor’s shall provide correspondence from ALL original equipment manufacturers indicating that the vendors’ technicians have been properly trained and are qualified to service the equipment as detailed/annotated in EQUIPMENT LISTING (SCHEDULE A). The training certification/documentation that is provided shall be current (within the past year).

8. SCOPE OF SERVICES-PREVENTIVE MAINTENANCE, SCHEDULED/UNSCHEDULED SERVICES, AND REPAIR:

Required Deliverables

DELIVERABLE #1:

PREVENTIVE MAINTENANCE (PM) CHECKS AND SERVICES:

Contractor shall perform all preventative maintenance (PM) checks and services according to OEM

(Original Equipment Manufacturer) recommendations to include all labor, travel, shipping, replacement

parts, and materials required to perform Preventative Maintenance checks and services, all included in the

total cost of the maintenance service agreement for the equipment specified. See Equipment Listing

(Schedule A). A preventative maintenance schedule/checklist for all included equipment is required and

shall be provided by the contractor.

PM SERVICE: The Contractor will provide all qualified personnel (labor), material, equipment, technical expertise, tools, travel expenses, supervision, transportation, and necessary parts to provide an annual comprehensive preventive maintenance service for all power equipment in accordance with the statement of work and manufacture's recommendations. During this service wear parts / consumables will be evaluated and replaced as needed. Wearable parts will be included in the PM.

DELIVERABLE #2:

REPLACEMENT PARTS (FOR NON-ROUTINE PM CHECKS AND SERVICING)

Contractor will annotate an hourly rate all-inclusive of labor and travel for any repair and/or replacement

of parts not deemed routine PM checks and servicing. Those parts will be paid for outside of this

Preventive Maintenance contract. Refurbished parts or gray market parts will not be accepted

DELIVERABLE #3:

STANDARD AND EMERGENCY SERVICES (NON-PREVENTIVE MAINTENANCE) AND RESPONSE TIMES

Standard service requests made, beyond the preventative maintenance services provided above, will be

responded to via phone, email or in person, within four (4) business hours of the request with a timeline

for the repair. Every effort is made to reduce downtime and ensure the facility continues to operate at

peak performance. ‘Emergency’ service requests, beyond the preventative maintenance services provided

above, will require a four (4) hour response by phone, email or in person and a qualified technician directly

engaged either onsite or via a remote internet connection, within 24 hours. Service work requested, either

‘Standard’ or ‘Emergency’ will be started within three (3) business days, of the request from the

Contracting Officer Representative (COR) and guaranteed up time shall be within five business days, unless

a part is not on hand or has to be ordered. In that situation the contractor will give notification to the COR

of Estimated Time of Arrival (ETA) of the part(s) and estimated up time in writing/e-mail. Contractor shall

only respond to requests for service from VA Medical Center COR or the Contracting Officer. If service is

requested from any other source the Contractor is to advise the caller of this requirement and refuse to

respond. Any billing resulting from unauthorized service will not be paid by the government.

DELIVERABLE #4:

SCHEDULE/FREQUENCY OF SERVICES AND REQUIRED DOCUMENTATION (CHECKLISTS)

The schedule of preventative maintenance (PM) checks and services shall be conducted 4 days per month,

in order to perform ALL OEM recommended preventative maintenance for the listed equipment. It is the government’s expectation that the contractor be a subject matter expert (SME) regarding Preventive Maintenance and Services that are required for each piece of equipment in accordance with manufacturer guidelines. For the equipment listed in EQUIPMENT LISTING (SCHEDULE A) a Preventive Maintenance and Services Plan is needed which will define the type of work to be performed, the extent of work to be performed, and the frequency/duration of this work. As part of this plan, contractors must submit a Checklist detailing items that will be addressed and covered in the contract for each piece of Laundry Equipment during each Site Visit / Preventive Maintenance Service. The Checklist must include all parts and labor that will be covered in the contract. A checklist shall be provided by the contractor at the beginning of the performance period before the required work begins. These Checklists should mirror the Preventive Maintenance Schedules in the Maintenance Manuals for each piece of Laundry Equipment. These Checklists must be used during the Site Visits / Preventive Maintenance Service and signed by the Technician indicating that all applicable services were completed for each piece of laundry equipment as annotated in QUIPMENT LISTING (SCHEDULE A).

DELIVERABLE #5:

REQUIRED REPORTING (FOR SERVICES RENDERED)

Contractor shall provide the government individual service reports within ten (10) business days of

maintenance/service (e-mailed to the COR for verification), which describes the maintenance, repair,

work, and/or services that were performed on the equipment. This report must also include any needed

repairs, other work/service, and recommended parts for future visits to keep machines in good running

condition. No additional work will be conducted outside of the scope of work of the contract without a

Purchase Order being issued to the contractor from the government for the required parts/work.

DELIVERABLE #6:

CHECK IN AND CHECK OUT PROCEDURES

Prior to commencement of and immediately after each service visit, the contractor and/or contractor’s

authorized repair technician must check in and out with the COR. Due to heightened security

requirements, the contractor and/or contractor’s authorized service representative will be required to

wear an ID Badge which will be signed for upon arrival and turned in when leaving. This badge must be

turned in before leaving the premises; otherwise the vendor/contractor will be required to pay for the

unreturned ID Badge.

DELIVERABLE #7:

SUPERVISION, COMMUNICATION, ACCESSIBILITY (DURING PERFORMANCE OF WORK)

Qualified, capable, and skilled personnel are necessary to ensure the successful execution of the

tasks/deliverables stated herein. In addition to the other qualification standards already stated in this

PWS, during all performance periods of the contract a “Competent Person” shall be assigned in order to

provide the necessary supervision, oversight, inspection, and accountability for all work that is being

performed. A Competent Person” is defined as a superintendent and/or other technical expert/manager

who possesses the required 30-hour and 10-hour OSHA qualifications and who is accessible/reachable by

the government when contacted. It is not required that this competent person be on site at all times when

work is being performed however the following minimum conditions shall be satisfied by the contractor.

Quality Assurance: On a weekly basis a competent person must review the work that has

been performed and must certify/verify the following: 1). Work was performed by

qualified/certified/trained technicians and 2) Such work was performed accurately and in accordance with

the appropriate quality assurance standards (i.e. manufacturer/contractual). Such reviews can take place

on site or may be done off site (remotely) by the contractor.

Documentation and Reporting: In addition to the reporting requirements already stated herein, the

Contractor shall maintain an internal record keeping system to document the work being performed

to include the personnel who will be performing such work. The contractor shall ensure that

only personnel possessing the appropriate knowledge, skills, training, qualifications, and certifications will

be performing work. If requested by the government, such documentation shall be made available.

Monthly Site Inspection: On a monthly basis an on-site review will be conducted to assess work progress

and to address other issues if needed. The date/time of this on-site review shall be mutually established

between the Contracting Officer Representative (COR) (or other authorized designee) and the

Contractor. A “Competent Person” must attend/participate in this site review when held. (If the

government determines that a monthly on-site review is not needed the government reserves the right,

and may elect, to have on-site reviews on a quarterly basis or not at all). However, if conducted, on-site

reviews will not occur more than once a month.

DELIVERABLE #8:

CALIBRATION OF CONTRACTOR’S EQUIPMENT

Contractor shall provide proof of certification annually which certifies/verifies that all gauging and

Measurement equipment used has been currently calibrated according to the manufacturer’s

specifications. Contractor is required to provide documentation (proof) of yearly calibration to the COR.

DELIVERABLE #9:

PROTECTION OF PROPERTY, INSURANCE, AND REGULATORY REQUIREMENTS

Contractor shall provide all labor, materials, and equipment necessary for protection of VAMC personnel,

furnishings, equipment and buildings from damage, and shall replace or repair any damage due to work

performed under this contract equal to its original construction and finish. Contractor must have

adequate insurance protection against negligent work and other forms of liability and follow all federal,

state, local, and VA Regulations related to this requirement. Contractors shall refer to the appropriate

clauses/provisions in the solicitation and final contract which govern such requirements.

8.1 SCOPE OF ADDITIONAL REQUIRED SERVICES: The contractor shall provide the following additional services in addition to regular preventive maintenance/services and repair.

Miscellaneous repairs (to include associated parts and labor) that are out of scope (i.e. not covered

by/not included in the Statement of Work) not to exceed $40,000 during the performance period

indicated—Base Year $40,000. Contractor shall provide detailed repair logs, reports, and invoices for all

repair work that is done on the equipment. Contractor shall only be paid for actual repair work that was

successfully completed during the performance period indicated.

Job Type: Full-time

Pay: $24.38 - $27.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person