Job Description:
The Ticketing Analyst plays a critical role in ensuring that our customers are billed and drivers are paid
accurately on a daily basis.

• Responsible for the accurate and timely reconciliation of 150-200 transportation transactions a

day. Analyzes a large amount of data to make sure no duplicates or invalid tickets are received
through the system.

• Validate and reconcile deliveries and tickets, to make sure no ticket is missing using the provided

station logs, reconciliation tools, and systems. Use various reports including daily ticket report,
station logs, and dispatch reports or other reports as needed. Uses complex excel spreadsheets,
accounting, and customer payment system interface reports.

• Resolves ticket issues and proposes proactive actions to avoid repeat errors. Uses independent

knowledge and creativity to handle all potential issues related to ticket transaction and improve
the process with assigned drivers.

• Responsible for coordinating correction of tickets, as well as research and timely resolution of all

loads hauled in error.

• Reconcile daily tickets to dispatch reports to ensure all loads are accounted for.
• Communicate with drivers to address necessary ticket corrections.
• Generate daily reports and provide to customer contacts.

Job Requirements:
KNOWLEDGE/SKILLS/ ADDITIONAL TECHNICAL REQUIREMENTS
Skilled in MS Office and general computer applications. Ability to organize, perform, and prioritize
various functions in a fast-paced environment. Must be a self-starter and able to work with minimal
supervision; detail oriented. Strong communications skills (verbal and written).
Must be available to rotate weekends as needed.