Preowned Auto Logistics is seeking an experienced Customer Relationship Manager, to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserve relationships with clients.

Responsibilities:

. Knowledge of HubSpot, automation, update, organize, and track each contact consistently.

. Build and maintain relationships with customers.

. Oversee the relationship with customers handled by your team.

. Resolve customer complaints quickly and efficiently.

. Keep customers updated on the latest products to increase sales.

. Meet with managers in the organization to plan strategic plans.

. Expand the customer base by upselling and cross-selling.

. Understand key customer's individual needs and address them.

. Conduct business reviews using CRM reports.

. Know your competition and strategizing accordingly.

Requirements:

. A bachelor’s degree in administration or a related field.

. A minimum of 3 years’ experience.

. Excellent interpersonal and communication skills.

. Proficient in all Microsoft applications.

. Superior product knowledge.

. A team player with leadership skills.

. Maintain a positive attitude focused on customer satisfaction.

. Customer Relationship Manager job description.

. From sources across the web.

. Improve customer care.

. Build customer relationships.

. Approach potential customers to establish relationships.

. Ensuring customer satisfaction.

. Maintaining client communications.

. Advise clients on creating profitable processes.

. Analyzing customer data.

. Conduct business reviews using CRM programs.

. Expand customer base.

. Identifying and communicating customer needs.

. Implement customer engagement strategies.

. Monitoring competitors.

. Gain solid knowledge of competitors.

. Manage concerns and complaints.

. Setting customer expectations and revenue goals.

. Communicating with other departments.

. Develops and implements sales strategies.

. Know your competition and strategies accordingly.

. Monitoring performance metrics.

. Negotiating agreements with customers.

. Offering exceptional customer service to customers.

Company Description:

Preowned Auto Logistics is a privately owned and operated national automotive carrier and broker located in Peabody, MA. They have been providing fast, safe, and reliable auto transportation with superior customer service for over 20 years. Their expertise in automotive transportation includes Seasonal Residents, Recreational Vehicles, Dealerships, Overseas/International shipments, as well as Private Party Shipping.

Benefits:

. Competitive Pay

. Health Insurance

. Dental Insurance

. Paid time off

. Positive Collaborative Work Environment

. Company outings

. Paid Food truck Friday