Company Description

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve. We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Job Description

The Director, Product Management, is responsible for executing the strategy and development plan for PGForsta’s Studio product, used for insight delivery using online dashboards and mobile apps. The role is responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with IT, sales, marketing, and others to develop industry leading, customer centric, solutions to market. 

Duties and Responsibilities

• Develop, manage, and execute portfolio product strategies controlling Studio dashboard design, visualization and insight delivery.
• Work with cross-functional teams to develop and execute Studio portfolio development plans.
• Understand and effectively communicate the current product’s capabilities including use case application, content, product positioning, product feature/function and differentiators, competitive landscape, legal agreements and regulatory requirements. 
• Provide input into the development of marketing and training materials.
• Work with technical engineers and other professionals to ensure that products meet the needs of clients.
• Maintain product roadmap for the commercial and clinical portfolio.
• Evaluate client requirements, collection and dissemination of information needed to produce and deliver product.
• Determine product growth potential and manage technical investments based on product lifecycle.
• Define measurable goals of new product releases, whether growth, usage, customer satisfaction or user migration
• Facilitate product assessments and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis relative to competitors and industry trends.
• Engage in client relationship building by understanding and servicing the unique needs of clients. 

Preferred locations include Boston or Chicago.

Qualifications

• Required | 5 years of experience in product management, product development or program management.
• Experience in delivering online insight delivery tools and data visualizations techniques.
• Experience of the rollout of repeatable templatized solutions, at scale.
• Knowledge of healthcare, technical and product knowledge.
• Expertise in developing strategy, business case and marketing requirements.
• Ability to execute product strategy initiatives across various teams.
• Ability to lead product team focused on ensuring maximum value and efficiencies and drive innovative product development from ideation to product launch.
• Ability to work with development teams to define and guide customer centric solutions.
• Experience evaluating product revenue growth opportunities.
• Ability to perform expert product demonstrations.
• Proficiency with user experience, user design and user research tools.
• Excellent verbal and written communication skills
• High-level executive presence for client facing engagement.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office applications, video conferencing and product management software

• Education

• Position requires at minimum, a degree

• Special Working Conditions

• May travel 25-30% of the time for client engagements or company activities
• Willingness to work outside business hours to meet deadlines, as needed

• Special Physical Requirements

• The person in this position frequently verbally communicates with other associates and clients. Must be able to exchange professional and accurate information in these situations
• This role requires consistent operation of computer equipment for prolonged periods of time

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $140,000 to $220,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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