Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company. 

Simply put, we are vested in our clients’ success, and dedicated to helping them understand and improve every dimension of the patient experience.

Job Description

The primary function of the Proposal Development Specialist is to own the overall process, approach, and content of responding to RFx of various types: Requests for Proposals (RFP), Requests for Information (RFI), and information requests as related to new and existing business development. Other functions for this role include persuasive, business writing expertise, transforming legacy content into business winning language, carrying the written content into the demo presentation, assuring Press Ganey is presenting based on the written response. As part of the Proposal Development Team, this role works in collaboration with the appropriate growth personnel in the preparation of responses to formal bids and related tasks. The Proposal Development Specialist is expected to execute on/implement and support processes that ensure the seven criteria for bid/proposal success: 

• Customized Strategy
• Compliance
• Responsiveness
• Competitive Focus
• Persuasive Business Writing
• Visualization
• Page and Document Design
• Demo Presentation

In this role, the Proposal Development Specialist works collaboratively and cross functionally with subject matter experts (SMEs) in all areas of the company, and therefore maintains working knowledge of all aspects of our business, including our mission to offer the most innovative and connected Human Experience platform designed to turn data into insights, and insights into stories that change the world, what services we offer, the varying functionality of all services, and how to apply this knowledge to proposals. 

This position is responsible for ensuring that documents are compliant with all bid requirements, Press Ganey corporate branding standards, facilitating the proposal review process, writing, and developing content and publication/production of the final proposal. The Proposal Development Specialist also supports the maintenance of related software systems in use by the team (e.g., proposal management software- Loopio, Salesforce, SharePoint, etc.). 

Duties and responsibilities:

• Collaborate on the strategy, and response effort to deliver winning proposals to clients and prospects through collaboration with the Growth team and Senior leadership.
• Ability to effectively organize and lead projects from small to large, execute numerous simultaneous tasks, and demonstrate ability to prioritize — all while under multiple, fast-paced deadlines. 
• Project manages the RFP from start to finish, pulling down content from the Bid Site, uploading to Loopio, drafting response answers, submitting to bid site, preparing demo presentation draft, project managing SMEs and demo to completion.
• Ability to craft a solution and create custom language that is persuasive, concise and wins business based on account strategy as determined by the account team. 
• Focus on delivering customized content, relevant to the prospect/client, and carried through from the written proposal to the demo presentation, with a critical eye on all design and content. 
• Utilization and management of Loopio content library platform, updating the library based on your project where appropriate.
• Demonstrate high attention to detail in all areas of RFx process. 
• Excellent interpersonal, written, and verbal communication skills (with all levels of the organization) and training, including grammar, style, spelling, punctuation, and proofreading skills. Familiar with writing style guides and formats. 
• Excellent time management and organizational skills working with geographically dispersed staff, with a highly tuned sense of urgency. 

LOCATION: Chicago, IL, or Boston, MA, based candidates are preferred.

Qualifications

• Experience using and/or managing proposal management software or similar knowledge base software, preferably Loopio.
• Experience with RFP bid sites such as Workday-Scout, Conductiv, Jaegger, Coupa, etc.
• 2-5 years persuasive business writing experience.
• Advanced proficiency in Microsoft Word, Excel, Power Point and Adobe Acrobat. 
• 1-5 years RFx/proposal creation experience preferred.
• Formal proposal industry training certification (e.g. Association of Proposal Management Professionals (APMP) Certification, Shipley or similar program) preferred.

Education

• Education/training equivalent of 4-year college program (e.g., Bachelor’s Degree) 

Special Working Conditions

• Occasional additional hours outside normal business hours required to meet deadlines.

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $65,000 to $80,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/