Description

Summary of Job Function: Responsible for supporting network and systems, updating system hardware and software, troubleshooting system errors, and assisting team members in supporting all data security and optimization.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

1. Manage, troubleshoot and upgrade computer systems to meet performance and security needs

2. Repairs, troubleshoots, and installs network hardware and data cables

3. Help manage and maintain security camera systems throughout the agency

4. Administer usernames and passwords for domain access, email, other network resources

5. Assist in administration and maintenance of all domain based servers

6. Assist with administration of server backup routines and Disaster Recovery procedures

7. Maintain Active Directory user accounts, security groups and computer objects

8. Administers and maintains all domain workstations throughout their lifecycles

9. Create and maintain workstation images for efficient workstation deployments

10. Install additional hardware and software based on departmental need

11. Verify application compatibility with current operating system(s)

12. IP phone and telecommunication administration (e.g. extensions, display names, voicemail, etc.)

13. Create, troubleshoot and repair network printers/copiers

14. Assist in maintaining system and data security per HIPAA/HI-TECH regulations

15. Lead computer usage training for new hire orientation 16. Cover helpdesk to triage, troubleshoot, and resolve user issues

17. Maintain a thorough understanding of core network technologies including, but not limited to, TCP/IP, DNS, DHCP, HTTP(S), and network security

18. Track and maintain technology inventory (e.g. workstations, tablets, servers, cell phones, etc.)

19. Track and maintain software licensing

20. All other duties as assigned

Job Specifications:

1. Education, Certification/License, and/or Experience

a. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

b. Drivers license and reliable transportation is required.

c. Obtain and maintain CPR/FA and CPI certifications.

Knowledge, Skills, and Abilities required: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to calculate figures and amounts such as proportions, percentages, area, and circumference. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical & Mental Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the physical and mental functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.