Job Title: Clinical Operations Manager – Student Health

Pay: $100–130k

Location: Atlanta, GA

Overview: The Clinical Operations Manager plays a pivotal role in overseeing and coordinating the clinical operations within a university's healthcare facility or department. This position requires a blend of managerial skills, clinical expertise, and administrative acumen to ensure the efficient functioning of clinical services while upholding high standards of patient care and compliance with regulatory requirements.

Responsibilities:

• Strategic Planning: Develop and implement strategic plans for clinical operations aligned with the university's mission, goals, and objectives.
• Staff Management: Recruit, train, supervise, and evaluate clinical staff including physicians, nurses, technicians, and administrative personnel.
• Workflow Optimization: Streamline clinical workflows and processes to enhance efficiency, reduce wait times, and improve patient satisfaction.
• Resource Allocation: Manage the allocation of resources including personnel, equipment, and supplies to ensure optimal utilization and cost–effectiveness.
• Quality Assurance: Establish and enforce quality assurance protocols to maintain high standards of patient care, safety, and regulatory compliance.
• Budget Management: Develop and manage the clinical department budget, monitoring expenditures, and identifying opportunities for cost savings.
• Collaboration: Foster collaboration and communication among clinical staff, faculty, researchers, and other stakeholders to promote interdisciplinary care and research initiatives.
• Compliance: Ensure compliance with regulatory requirements, accreditation standards, and institutional policies governing clinical operations.
• Risk Management: Identify and mitigate potential risks related to patient safety, legal liabilities, and operational issues.
• Performance Metrics: Develop and implement performance metrics to evaluate clinical operations, track key performance indicators, and identify areas for improvement.
• Patient Experience: Implement strategies to enhance the patient experience, including patient education, communication, and satisfaction surveys.
• Research Support: Provide support for clinical research initiatives, including protocol development, participant recruitment, and coordination with research teams.
• Continuing Education: Facilitate continuing education and professional development opportunities for clinical staff to ensure ongoing competency and compliance with best practices.

Qualifications:

• Bachelor's degree in healthcare administration, business administration, nursing, or a related field.
• Minimum of 5 years of experience in clinical operations management, preferably in an academic or healthcare setting.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of healthcare regulations, accreditation standards, and best practices.
• Ability to analyze data, identify trends, and make data–driven decisions.
• Experience with budgeting, financial management, and resource allocation.
• Proficiency in electronic health records (EHR) and healthcare information systems.
• Certification in healthcare management or related field is a plus.