As a Systems Administrator you will be responsible for supporting core managed service offerings, which include cloud services, cyber security management, cloud-based backups, and infrastructure monitoring and problem remediation. Through our internal ticket workflow processes and systems, the Systems Administrator will perform desktop-level support for a variety of systems, environments, clients, and end-users.

The Systems Administrator will work closely with client end-users and other internal resources to address all technical support requests, with a goal to leave the end-user feeling that they have received service of the highest quality possible. The Systems Administrator roles are primarily focused on end user support, but exposure to and development of Server and Network systems knowledge is essential and part of the overall career path.

Duties and Responsibilities:

• The desire and ability to mesh with a close-knit team of professionals in a small business atmosphere.
• Provide desktop-level user support, mobile device support, user administration, and basic server management as required.
• Document thoroughly and professionally all work performed as well as any information that is discovered but not yet documented.
• Provide remote and on-site (as needed) support with a focus on quality and client satisfaction to ensure consistent service delivery.
• Work with other team members to identify new opportunities for clients to improve their business with technology.
• Follow internal processes and workflows to ensure timely escalation of issues.
• Perform system and network diagnostics and fixes.
• Work with hardware and software vendors.
• Assist with client onboarding, projects, documentation or testing of client environments.
• Manage time appropriately to meet SLAs and document time accurately as work is completed.
• Follow and help improve our internal processes, systems, and tools.
• Participate and collaborate as needed to assist fellow team member(s).
• Accept direction from leadership, project management teams and executives as needed.
• Participate in the after-hours on-call rotation as required.

Skills, and Qualification Requirements:

• Understand and consistently act in accordance with the company core values.
• 4-year bachelor s degree or equivalent professional experience.
• Minimum 2 years experience providing computer technical support for end users.
• Minimum 2 years experience installing, deploying and configuring desktop equipment for end users.
• Minimum 1 year experience working at a Managed Services Provider.
• Entry level industry certifications (A , Net , CCENT, MCP) or completion within 1 year of employment. Understanding and embracement of accountability, ownership, and customer experience concepts.
• Understanding of basic best-practice security processes.
• Ability to document all activity in detail and an appreciation of the importance of quality documentation.
• Ability to work in a fast-paced environment and effectively meet deadlines.
• Excellent time management/organization skills with the ability to handle multiple tasks and accurately document activity.
• Demonstrated logical troubleshooting methodology.
• Excellent written and verbal communication skills and ability to adapt to different audiences as required.
• Able to explain technical concepts in clear and understandable human language.
• Self-motivated with the ability to function autonomously with minimal supervision.
• Strong customer service mentality.
• Strong team player with the ability to collaborate with staff of differing skillsets and personalities.
• Basic understanding of network topology and core concepts (DHCP, DNS, etc.).
• Experience troubleshooting and configuring mobile devices (iPhone, Android, etc.).
• Experience with research and testing concepts to aid in troubleshooting unknown issues.
• Basic understanding of WLAN and experience supporting end user wireless connectivity.
• Basic understanding of business continuity concepts, backup and disaster recovery terminology and processes.