1 Call Center Representative Job in Medford, WI
Prevail Bank is Hiring a Call Center Representative Near Medford, WI
Job Description
- 401(k) matching
- Health insurance
- Paid time off
The Call Center Associate is responsible for handling inbound calls in a timely manner. Responsibilities include identifying customers' needs, clarify information, research and provide solutions and/or alternatives to customer inquiries.
Duties and Responsibilities
- Maintain expert knowledge of bank products/services/systems used by customers.
- Assisting customers with a variety of service and product needs including:
- Providing account information
- Deposit/withdrawal history
- Loan payment amounts
- Update customer information
- General bank knowledge
- Product knowledge and deposit rates
- Online and mobile banking
- Promote the use of products/services (mobile banking, phone banking, etc.)
- Keep accurate call records of conversations with customers.
- Perform other duties as required to fulfill the responsibilities of the position.
- Follow procedures and policies that ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies.
- Comply with bank standards for attendance and hours of work.
Education/Experience:
- High school diploma required
- Three or more years of experience in call center or customer service role.
- Banking experience is preferred.
- Must have a strong service delivery background, positive attitude with excellent customer service, and interpersonal skills.
- Maintain high level of confidentiality and privacy. Employees are required to observe the strictest confidentiality in regard to any customer or bank information they become privilege to during their employment and to maintain this confidentiality after their employment ceases.
- Attention to detail, well organized, and ability to prioritize
- Ability to effectively manage ones time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
- Strong phone and verbal communication skills along with active listening.
- Excellent verbal and written communication skills. Must be able to communicate thoughts clearly, both orally and written.
- Quickly resolve service issues why demonstrating respect, dignity, and empathy in tone
- Ability to work independently and as a team
- Proficient computer skills: programs including, but not limited to MS Office, MS Outlook, Adobe Creative Suite, and Internet Explorer.
- Ability to understand functionality of phone system.
Job Summary
Full Time
$39k-50k (estimate)
06/26/2024
07/11/2024
prevail.bank
MEDFORD, WI
25 - 50
1934
THOMAS LINDOW
$10M - $50M
Banking
Related Companies
About Prevail Bank
Welcome to Prevail Bank. We are the product of Time Federal Savings Bank and River Cities Bank. Weve brought the best of both banks together into one. This is where pride resides, this is Prevail Bank. Member FDIC, Equal Housing Lender. To read our social media disclosures: https://www.prevail.bank/social-media-disclosures
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
