47 Customer Service Manager Jobs in Plattsburgh, NY
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Price Chopper Supermarkets-Market 32 is Hiring a Customer Service Manager Near Plattsburgh, NY
SummaryEnsures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.
Essential Duties And ResponsibilitiesEnsure each associate provides the highest level of fast, friendly, and efficient customer service, at all times. Ensure each associate asks each customer for an AdvantEdge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrinkrelated items and how to control. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service. Responsible for providing a safe environment for associates and customers at all times. Ensure that all Front End, Customer Service, Restrooms, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas. Also ensure that these areas are maintained in accordance with corporate and state sanitation regulations at all times. Ensure policy and procedures are followed in regards to systems (i.e. FDS, XCPS). Ensure that all Front End associates are following company dress code. Ensure that all cash and other asset controls and procedures are followed. Ensure that each Front End associate is properly trained and maintains proper training evaluation. Buddy training summary, CBT scores, evaluations, coaching and counseling. Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through. Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses. Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income. Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms. Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards. Ensure that associates adhere to Front End and Office mission statements at all times. Ensure that all company programs are implemented and communicated to all Front End associates. Acts as the first level of support to the Customer Service area for problem determination. Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store. Perform other related duties as assigned by management and adhere to all company policies and procedures
Minimum QualificationsMust be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.
Education And ExperienceNA
Physical RequirementsExposure to Hot Environment Occasional 1-3 Hours
Exposure to Cold Environment Occasional 1-3 Hours
Standing Constant 5-8 Hours
Sitting Occasional 1-3 Hours
Walking Constant 5-8 Hours
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours
Bending Constant 5-8 Hours
Twisting Constant 5-8 Hours
Pivoting Constant 5-8 Hours
Squatting/Kneeling Constant 5-8 Hours
Pushing/Pulling Occasional 1-3 Hours up to 75lbs
Lifting Occasional 1-3 Hours up to 50lbs
Lifting Frequent 3-5 Hours up to 25lbs
Other Physical RequirementsStore environment.
Constant standing.
Frequent walking, bending, reaching and climbing.
Repetitive use of left or right hand, wrist, arm and shoulder.
EQUIPMENT USED
Mainframe
Registers
Banking equipment
Price Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.
The disclosed compensation range for this position is applicable within the state the position resides. The actual base pay offered will consider internal equity and may also vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The compensation range is one component of Price Chopper/Market 32 and Northeast Shared Services’ total compensation and benefits package, which includes, 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.
Nearest Major Market: Plattsburgh
Job Summary
Full Time
Retail
$68k-87k (estimate)
06/22/2024
06/27/2024
pricechopper.com
TORONTO, ONTARIO
15,000 - 50,000
1932
$3B - $5B
Retail
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The job skills required for Customer Service Manager include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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