Patient Scheduler

Pride Health is hiring a Patient Scheduler for one of its clients in San Antonio, Texas.

This is a 3-month contract with a possible extension with competitive pay and benefits.

Location – San Antonio, Texas – 78240

Length of assignment – 3 months (With a possible extension)

Pay range - $17 - $20 per hour.

Shift – Monday – Friday – 9 am to 5 pm

Job Summary

This Patient Scheduler is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patients and medical staff. Supports and adheres to the client Compliance Program, including the Code of Ethics and Business Standards.

Job Duties

• Answers all incoming calls; assesses callers’ needs and directs them to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients and return appointments in a computer system by physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computers.
• Maintains physician’s schedule: on-call, vacations, meetings, etc.
• Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required.
• Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments.
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding, and call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents do not show in the patient's chart for missed visits. Follow up with the patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.

Requirements

• High school diploma or equivalent required.
• Minimum five years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.