JOB SUMMARY

To work with Pride’s Field Sales team and assist in dealer development as it relates to technical product training, demo deployment and tracking, and PQ365 and Live Lens utilization

RESPONSIBILITIES / DUTIES

• Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs, mobility scooters, and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs
• Assist providers and their technical staff in troubleshooting and repairs of units in the field
• Focus on continued product training, development, and support in the assigned territory
• Communicate consistently with Retail Mobility Sales Representatives (RMSR), Regional Managers, and the Pride Sales, Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking / movement and technical training
• Communicate product quality concerns or provider feedback to the appropriate teams
• Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager
• Maintain accurate inventory on demo chairs, electronics, and accessories needed in the field
• Maintain cost effective time and expense management
• Submit monthly expenses and weekly itineraries for travel
• Participate in Veteran’s Affairs (VA) clinics and related activities for technical training on all Pride retail products
• Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates
• Document account activity in Customer Relationship Management (CRM) software program following provider visits
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Attend the Annual C-TPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and / or assign other duties as necessary

REQUIRED SKILLS

Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to :

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Work with multiple departments as a cross-functional team
• Travel for the company and transport demo equipment as business needs dictate
• Use hand tools and standard power tools
• Assemble and troubleshoot mechanical and electrical devices
• Lift / Push / Pull up to 50 lbs.

Must have :

• Relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word, Excel and PowerPoint
• Excellent web navigation skills
• Excellent verbal and written communication skills
• Excellent planning, customer service, public speaking, and presentation skills

PREFERRED SKILLS

• Basic working knowledge of Pride operating systems preferred
• Intermediate knowledge of Pride retail products preferred
• Strong mechanical and / or electrical assembly and troubleshooting skills preferred

REQUIRED EXPERIENCE

At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products

PREFERRED EXPERIENCE

• At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and / or Production environment preferred
• At least 2 years of experience within the Mobility / DME Industry preferred
• At least 2 years of technical support and / or service experience preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate Degree in a related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

• This job description is not intended to be all-inclusive
• This is a safety sensitive position
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products / Quantum Rehab is an

Last updated : 2024-06-11