194 Customer Service Manager Jobs in Stockton, CA
PrideStaff Financial is Hiring a Customer Service Manager Near Stockton, CA
PrideStaff Financial is hiring an experienced Customer Service Manager for an industry leader providing services for more than 40 years located in Stockton, CA! The Customer Service Manager oversees the customer service department's daily operations with strong leadership skills. If you have proven customer service experience in a fast-paced environment - apply today!
Customer Service Manager Responsibilities:
- Supervising the daily operations of the department
- Managing and leading a reliable customer service team with integrity
- Setting quarterly goals for team members
- Collaborating with the leadership team on department strategies
- Maintaining relations with profitable customers
- Creating weekly and monthly reports and surveys
- Staying current on all the latest trends, techniques, and strategies
- Setting data driven goals based on research of the market
Qualifications:
- Bachelor's degree in Business Administration or equivalent experience
- Minimum of 5 years in a Customer Service Manager position
- Proficiency with MS Office Excel
- Experience within a services industry preferred but not required
- Strong oral and written communication skills, attention to details
Benefits:
- Medical, Dental, Vision
- Life Insurance
- 401k
- 11 Paid Holidays
- 7 Sick Days
Job Summary
Full Time
$91k-117k (estimate)
07/02/2024
07/15/2024
pridestafffinancial.com
Fresno, CA
100 - 200
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
