Customer Service Representatives
Pays $23 p/h OT
Andover, MA
Hybrid Position

Joining our team as a Customer Support Representative (CSR) offers the following benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills

Customer Service Representative Description:

The CSR will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service.

• This role reports to the Sales and Service Supervisor and will work closely with inside sales and technical sales support.
• A successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.
• Join an amazing employee-centric environment with a customer-centric mindset!

CSR Duties

• Handle a volume of calls, chats and emails along with order processing and order management. turnaround. Build positive relationships by identifying customer needs, researching issues, resolving customer concerns. Maintain customer satisfaction and loyalty during customer interactions Communicate and collaborate cross-departmentally. Meet daily qualitative and quantitative targets for yourself and your team.

Required Skills

• Ownership, Same-Day Responsiveness & Collaboration,
• Display strong communication skills and interpersonal skills.
• Demonstrate proficiency in MS Office suite of tools.
• Motivation and ability to learn new concepts quickly.
• Demonstrate strong work ethic through collaboration with peers.

Education

• 1-2 years minimum in a customer facing sales or service environment.
• Experience interacting with multiple brands and multiple internal systems (i.e., ERP’s)
• High School Diploma required with college degree preferred.
• Technology related B2B experience preferred.

Call for immediate interviews 860-773-0059 or email jbrink@pridestaff.com

WE HAVE MULTIPLE POSTIONS TO FILL & GET HIRED WITHIN NEXT TWO WEEKS!