We have a client in Plano with an opening for a Call Center Representative!

This position is 100% onsite.

Compensation : $17 / hr

Remote / On-site : 100% on site

Duties :

• Make outbound calls to insurance agents and / or carriers to obtain insurance renewals or mortgage update
• Receive inbound calls from insurance agents typically returning a call initiated by the call center representative
• Initiate outbound client / insurance agent calls to request document updates with professionalism
• Document all call information and update records based on interactions
• Forwards all written communication received from insurance agents to the Analysts for review daily
• Ability to work shifts within our business hours, which are 7 : 00am to 7 : 00pm Monday to Friday

Requirements :

• High school diploma or equivalent required; some college preferred or equivalent work experience
• Minimum 6 months of experience in a mail handling environment, professional call center or client support role
• Basic computer skills including MS Office Suite (Outlook, Word and Excel)
• Demonstrated ability to give close attention to detail
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Ability to type 40 WPM
• Experience and ability to work in a fast paced, performance-based and metric-driven call center environment

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider.

Our employees enjoy the following :

A professional, supportive team environment

Representation to North Dallas’ top employers

Full medical benefits package

Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!

Compensation / Pay Rate (Up to) : $17.00 - $17.00 Per Hour