Pridestaff is looking for qualified candidates for our client located in Florence, KY, is a leading provider of emergency roadside assistance for the intermodal and over-the-road transportation industries, offering expedited service and preventative maintenance protection to company fleets and owner-operators alike. We specialize in timely emergency service, getting equipment back on the road, fast.

Available Shifts: 2nd & 3rd shifts

Position Summary:

The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.

Responsibilities:

· Effectively communicate with customers to swiftly resolve emergent or maintenance needs through all stages of a service event, including vendor selection, dispatch, follow-up, and completion

· Accurately relay breakdown specifics to ensure accurate dispatch and timely repairs

· Communicate with a wide variety of vendors throughout the FYX network

· Resolve on-demand customer requests and provide product and service information 

· Create repair estimates, and obtain appropriate customer approvals as required

· Identify and escalate priority issues and route calls to appropriate resources and/or leadership team

· Achieve individual production targets or quota; assist the team in reaching monthly budget requirements for service events

Position Qualifications:

· Strong customer service skills and the desire to deliver excellence

· Ability to amicably resolve disputes with customers and vendors 

· Critical thinking, analytical, problem-solving, decision-making, and follow-up skills

· Excellent written and verbal communication skills

· Able to work under pressure in a high-stress environment

· Able to work on several projects or service events at any given time, with no productivity degradation: multi-tasking skills able to remain sitting at a workstation whilst carrying out a variety of both manual and computerized data entry and processing tasks

· Experience in the Microsoft Office Suite of programs; information technology and CRM proficiency; willingness and capacity to learn new computer or mobile programs

· Must have reliable transportation

· Must be dependable and punctual

· Flexibility with schedule to assist with a 24/7 365 environment