Reservation Specialist

A successful and luxurious company is looking for positive and energetic Travel Reservation Specialists! If you enjoy assisting people and are passionate about the travel industry, join our team and help our clients plan their dream vacations. We value individuals who think with their heart, not just with numbers.

Company Benefits Upon Hiring:

• Multiple openings available.
• Location: This is a remote opportunity for US residents, excluding California.
• Salary: $21.15/hr.
• Benefits: Comprehensive benefits package provided upon permanent hiring.

Responsibilities:

• Create and maintain all travel reservations, including accurately responding to questions, quoting prices and payment terms, securing reservation options, documenting special requests, and processing payments.
• Recommend solutions to overcome client objections and address travel partner and guest concerns.
• Make outbound lead follow-up calls and emails to qualify leads.
• Provide superior customer service in all interactions with travel agency partners, guests, and internal partners.

Qualifications:

• Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests, and internal partners.
• Ability to learn detailed knowledge of the company's products and services.
• Ability to quickly learn internal reservation booking systems and supporting systems.
• Attention to detail and a high level of self-motivation.
• Strong computer skills, including basic proficiency in MS Office programs such as Word, Excel, and Outlook.
• Ability to multi-task and work independently.
• Strong desire to exceed guest expectations.
• Previous customer service, airline, or travel industry experience (especially working with professional travel agents) preferred.
• Professional, customer service-oriented, friendly, and outgoing demeanor.
• Sparkling and passionate personality.

Company Benefits (upon permanent hiring):

• Medical Insurance, Dental Insurance, Vision Insurance
• Voluntary Life Insurance
• 401(k) Savings Plan
• Employee Discounts
• Paid Time Off: 20 days (25 days after 5 years of service)
• Employee Discounts: Shopping discounts with travel, T-Mobile, Hello Fresh, and others may change.
• Great company culture: Modern, open office, casual and friendly work environment, close to meals and shopping, walking trail, and more.