The Critical Operations Technician(s) (COT) are Prime Data Center’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems.

The COT maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. 

1. Day Technicians: 7am-7pm, Rotating days (1 opening) 
2. Night Technician: 7pm-7am, Rotating days (1 opening)

• Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center. 

• Troubleshoot of facility events within internal SLAs. 

• Perform root cause analysis of equipment failures 

• Ensure all safety procedures are adhered to while performing work 

• Work a 12-hour shift (3 and 4 day work weeks days or nights) 

• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) 

• Perform BMS (Building Management System) Facility monitoring, logging, reporting, and trending of critical information. 

• Utilize internal CMMS to manage building workflows and spare part inventory 

• Supervise contractors who perform servicing or preventive maintenance 

• Fully comply with all physical security procedures and policies 

• Drive innovation while reducing operational costs in the facilities 

Basic Qualifications: 

• Two or more years of technical training, military training, or workplace equivalency 

• Background in areas of IT, electrical, and/or mechanical 

Preferred Qualifications: 

• Two or more years of work experience in data center environment or equivalent. 

Knowledge, Skills And Abilities: 

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems 

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety 

• Current knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations) 

Physical Requirements: 

All physical requirements are expected with reasonable accommodations:

• Walk job sites in uneven terrain 

• Work at heights and from ladders 

• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more 

• Reach and stretch to position equipment and fixtures while maintaining balance

• Competitive pay and performance bonus program
• 401k fully vested upon enrollment, up to a 4% employer match
• Medical, dental, vision, life insurance, and disability
• Paid Time Off Sick time