IT Helpdesk Technician: 6 month contract role, Tier 2 support

Hourly pay: $35-45/hr, DOE

Onsite in Seattle (SOLU) and Beacon Hill

*role not eligible for 3rd party or visa sponsorship at this time.

Our client is seeking an IT HelpDesk Technician to provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• User Support:
• Respond to IT support requests via phone, email, or in-person in a timely and professional manner.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, mobile devices, and other IT equipment.
• Assist with network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations.
• Provide support for remote users, ensuring they have secure access to necessary resources.
• Endpoint Provisioning: Install, configure, and maintain operating systems, software applications, and security updates.
• Account Management: Manage user accounts, permissions, and access rights in various systems, including Active Directory and other enterprise applications.
• Documentation: Develop and maintain documentation to support activities, resolutions, and maintain an updated knowledge base.
• Collaboration: Collaborate with other IT team members on projects and initiatives to improve overall IT infrastructure and services.
• Asset Management: Assist with IT asset management, including inventory tracking and equipment lifecycle management.
• User Knowledge and Training: Conduct user training sessions to enhance user proficiency with IT systems and applications.
• User Advocacy: Act as the advocate for the user and their experience when working with other IT teams.
• User Consultant: Provide alternative solutions based on user requests and requirements.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with network protocols, IP addressing, and basic network troubleshooting.
• Experience with Active Directory, Office 365, and remote support tools.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus.

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.