About the Company: Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket. This is a full-time, in-person/in-office position, working in our Garland, TX office.
Skip Trace InvestigatorResponsible for skip tracing accounts within the scope of applicable laws and regulations in a manner that denotes professionalism and integrity. Ideal candidate will have had experience in post charge-off collections, including skip tracing.

• Use all internet databases and phone tools to locate customers/collateral.
• Build successful relationships with contractors and clients to service accounts.
• Communicate verbally or systematically with clients and/or contractors to:
• Provide updates regarding account status and service levels; recommend changes if needed.
• Obtain new leads on customers / collateral locations.
• Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e., Credit Applications/Reference sheets and prior communication with their customer).
• Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded.
• Conduct initial review of information provided by clients to ensure accuracy.
• Skip Tracing of customers and/or other parties to:
• Identify the best-known address to locate the client’s collateral or customer.
• Determine if the client’s customer has filed Bankruptcy, Active-Duty Military, and current owner/registrant of the vehicle.
• Confirm the current Lien holder (if any) of the collateral being pursued.
• Initiate contact with client’s customers, references, relatives and associates.
• Schedule and assign orders to appropriate contractors ensuring expectations are met and information provided is understood and correct.
• Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.

Job Requirements

• HS Diploma is required; associate or bachelor’s degree from an accredited college or university is preferred.
• 2 years’ skip tracing related experience or minimum 1-year internal Light Investigative Skip (LIS) or 2 years of collection or repossession experience preferred.
• Knowledge and thorough understanding of internet search tools utilized to trace individuals or collateral.
• Strong interpersonal, written and verbal communication skills, along with a professional demeanor and presentation.
• Must be comfortable working in a fast-paced and dynamic environment and possess strong analytical, administrative, organizational, and time management skills.
• Must be proficient in the use of office equipment along with intermediate MS Office Suite skills (Word, Outlook, Excel, and PowerPoint).
• Knowledge of state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach – Bliley Act (GLBA) is preferred.

The position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30 pounds.
Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.