1 Customer Care Advisor I Job in Ashland, VA
Primis Bank Opportunities is Hiring a Customer Care Advisor I Near Ashland, VA
- Answering inbound customer calls, written requests, or e-service messages. Providing an outstanding customer experience by managing customer concerns through a tone touch resolution.
- Field inbound customer chats in both an authenticated environment (behind the pin) and un-authenticated environment (in front of the pin); answering questions and bringing problems to an expedited resolution that meets customer expectations.
- Process requests and notify customers of approval or denial via telephone or other e-service communication channels.
- Follow-up with customers relating to specific campaigns or direct mail marketing activities.
- Perform quality control reporting and tracking to monitor service levels and customer trends.
- Assist with online account opening applications by providing information to applicants on status and next steps in the process.
- Proven sales ability, including knowledge of all products and services.
- Support corporate communications inbound service calls.
- Create, analyze and provide management performance and statistical reports for trending customer data.
- Monitor individual, team and department results to identify trends that would affect service quality, revenue goals, performance targets and customer delivery.
- Assist with cross sale initiatives and campaign management.
- Participate in community activities and organizations in order to enhance the Bank’s position in the community.
- Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures.
- High School diploma required; Associates degree or a minimum of two years of college preferred
- Minimum of one year call center experience preferred
- Minimum of two years operational experience in a financial services industry or equivalent work experience with a working knowledge of e-services (online banking, mobile banking, ATM processing and other electronic payment channels) preferred
- Ability to work independently with minimal supervision
- Superior interpersonal skills. Must be able to effectively communicate with management, bank employees, bank clients, and outside vendors
- Knowledge of the banking environment, computer hardware, software applications, networks, and operating systems
- Ability to make sound recommendations to management
- Excellent organizational and time management skills
- Excellent computer skills in current computer technology
- Bilingual ability preferred
- Ability to effectively multi-task, work under pressure, and to meet tight deadlines
- Excellent written and oral communication skills
- Excellent computer skills relevant to Microsoft Office Suites (i.e. Word, Excel, Outlook)
- Must be willing to work a combination of early morning, late night, and weekend shifts. Rotating schedule subject to change, flexibility and dependability required
- Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
- Continuous visual review of documents such as financial statements, contracts, spreadsheets, policies, process guides, and other electronic and printed material
- Frequent high stress periods of high volume work with tight deadlines
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
- Continuous communication: verbal and written, in-person, phone and electronic
- Office environment
Job Summary
Full Time
$56k-73k (estimate)
04/25/2023
08/22/2024
The job skills required for Customer Care Advisor I include Customer Service, Call Center, Microsoft Office, Written Communication, Initiative, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Advisor I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Advisor I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Advisor I positions, which can be used as a reference in future career path planning. As a Customer Care Advisor I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Advisor I. You can explore the career advancement for a Customer Care Advisor I below and select your interested title to get hiring information.
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