ESSENTIAL DUTIES AND RESPONSIBILITIES

• Views the casino areas for identification of cheating activities, undesirables, pilferage and embezzlement. Responds to and reports any identified incident to the appropriate personnel.
• Monitors sensitive areas such as cashier cage, hard count, soft count, table drops, etc. continually to ensure adherence to state gaming regulations and in-house internal controls.
• Assists Security in protecting the welfare of the employees and guests of the casino/hotel.
• Reviews surveillance tapes based on requests from outside departments.
• Maintains monthly composites, evidence composites and files for the surveillance department. May compile evidence involving criminal activity as the need arises.
• Maintains strict confidentiality for the company when conducting observations and investigations.
• Manages the Surveillance Technicians regarding equipment related problems.
• Coordinates with local, state and federal law enforcement in the investigation of criminal activity which occurred on company property.
• Maintains an inventory of surveillance forms and supplies. Makes requisition to replenish the same as the need arises.
• Reviews and approves Surveillance Operators daily log files and reports and ensures all needed information is gathered for the completion of reports.
• Maintains and upgrades as necessary all Internal Controls Procedure Manuals.
• Trains surveillance operators to detect any procedural errors, potential cheating, or suspicious activity that may be a threat to the company, and ensures enforces all policies and procedures.
• Ensures surveillance operators are able to operate surveillance equipment for extended periods of time or as needed to ensure accurate video documentation, with regard to irregularities or deviations from normal activities in all areas of responsibility. 
• Trains Surveillance Operators on the operation of newly installed equipment.
• Performs other job related duties as assigned. Maintain strict confidentiality for the company when conducting observations and investigations.
• Maintains the skills necessary to operate CCTV / digital equipment to conduct surveillance.
• Review and monitor Surveillance Agents Activities
• Strong written and oral communication
• Ensures proper and effective development of Staff members takes place. 
• Leads surveillance operators by being present on various shifts, including weekends and holidays.
• Directly responsible for the actions and job assignments of team members. Provides training, supervises, evaluates, provides coaching and leads team members.
• Demonstrate Leadership abilities, including but not limited to, coaching training, and motivating all surveillance personnel in their daily activities
• Observes the precepts of truth, accuracy and prudence; without allowing personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
• Reports to the Director Surveillance any violations of law, gaming regulations, and company policies and procedures, as well as all pertinent information regarding the Surveillance department.
• Ensures compliance with all Surveillance Department and Company policies and procedures.
• Attend court, hearings and other legal meeting, acting as a witness for Primm Valley Resorts.
• Ensures the checking and monitoring of all surveillance equipment to ensure these are in good working condition. 
• Ensures the troubleshooting and repairing of surveillance equipment as the need arises.

SUPERVISORY RESPONSIBILITIES

• Directs and assists the Surveillance Operators to ensure the smooth flow of operations in the Surveillance Room on assigned shift.
• Directs and provides Surveillance Operators daily information and guidance.
• Ensures Surveillance Operators inspect all surveillance equipment at the start of their shift and ensure these are in good working condition. Ensure that worn tapes are replaced as the need arises.
• Maintains the employees’ schedules, attendance records including overtime.
• Provides on the job training to Surveillance Operators, Trainees, and conducts training classes as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Comprehensive knowledge of state gaming regulations and statutes and thorough understanding of departmental policies and procedures. Ability to train on the use of analog and digital surveillance equipment. This is a skilled position that requires leadership skills and a high degree of integrity. Applicant should be customer service oriented with excellent communication skills 
Core Competencies:
Leadership: Ability to train staff and ensure surveillance staff members comprehend casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods and card counting methods. Prepare layout plans and coordinates system changes, equipment requirement and wiring needs for casino floor reconfiguration.
Planning, Prioritizing & Goal Setting: Manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
Quality: Strong work ethic, able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Relationship Management: Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. 
Work Environment and ADA Requirements:
Requires sitting approximately eighty (80%) percent of shift: requires bending and/or reaching from floor level to a height of six (6) feet, ability to lift binders and boxes weighing five (5) to fifty (50) pounds; requires eye/hand coordination and manual dexterity; ability to distinguish letters and symbols; work accurately with basic math; ability to use office equipment (for example; computer, calculator, 10-key, telephone, copier and fax): ability to see and hear: ability to communicate directly, telephonically and electronically with guests, general public, management and staff in English; understand and complies with policies and procedures, job description, and other instructions.

EDUCATION and/or EXPERIENCE

Experience in a managerial role Surveillance, Investigator or Table Games, with the ability to supervise and train effectively.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain Nevada Gaming Registration

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.