What are the responsibilities and job description for the Sr. Case Manager position at Primo Center for Women and Children?
Primo Center is seeking qualified, caring individuals who want to make a difference supporting families experiencing homelessness by working as a Senior Case Manager.
ABOUT PRIMO CENTER
The mission of Primo Center is to empower families to become productive, responsible, and independent members of their community. Today, Primo Center is a leader in providing family shelter and permanent supportive housing, integrated physical, dental, and mental health care, early childhood development, and supportive services to homeless families in Chicago. The organization has considerable capacity and experience as a provider of services to families affected by extreme poverty and homelessness, assisting more than 1100 people each year with the aid of volunteers, over 90 staff members, and an annual operating budget of nearly $10 million.
Primo Center works in high-need communities across Chicago, operating facilities in Austin on Chicago’s west side, Englewood on the south side, and Hermosa on the northwest side.
POSITION RESPONSIBILITIES:
Provide Intensive Case Management (60%) - at least 60% of the Senior Case Manager’s time will be dedicated to direct client or collateral contacts, specifically:
- Provide therapeutic case management, community support and counseling services.
- Develop community partnerships and create MOU agreements with other providers.
- Support families in obtaining and maintaining mainstream benefits.
- Provide viable referrals and linkage relating to needs identified on the family/individual service plan.
- Provide support and resources to adolescents and youth in transition.
- Provide resources for housing, employment, school enrollment and ways to increase income.
- Collect and review required program-based intake paperwork.
- Accurately complete intake paperwork and enter data into the designated data-based systems (HMIS, Client Serve, STARS etc.) in a timely manner.
- Participate in programmatic meetings and clinical rounds.
- Facilitate weekly social emotional groups for adults and children.
- Demonstrate familiarity with Medicaid rules and regulations for behavioral health services.
- Complete Mental Health Assessments, Service plans, Treatment plans and enter Electronic Records System.
- Demonstrate knowledge of therapeutic assessments and administer Diagnostic Assessment Tools.
- Meet productivity requirements of a minimum of 20 direct service hours weekly.
- Facilitating collaboration and communication between different providers and support services to ensure holistic care for the client.
- Conducting in-depth assessments of the client's situation and specific needs to identify areas for support and intervention.
- Working closely with the client to set clear, personalized goals and develop a thorough plan of action to actively address their needs and significantly improve their well-being.
- Assisting the client in identifying and accessing relevant community resources, such as support groups, housing assistance, and vocational services.
- Maintaining detailed records of services provided and monitoring the client's progress towards their goals.
- Providing immediate crisis intervention and support during emergency situations to ensure the client's safety and well-being.
- Provide intensive case management services for families experiencing homelessness and those at risk of becoming homeless
- Daily monitoring of family interaction within a communal residential environment, enforce house rules, chores and regulations to ensure a safe and harmonious living space
- Collect program specific intake paperwork and conduct intakes for all clients (IM CANS)
- Support families in securing benefits, such as enrollment in County Care, Medicaid, TANF, SNAP, WIC, Social Security benefits, etc.
Administration and Client Services Coordination (40%) - a minimum of 20% of the Senior Case Manager’s time will be spent on the following types of meetings/paperwork activities:
- Maintain ongoing audit ready case files
- Maintain client engagement and follow-up through a variety of means: phone calls, email, visits, etc.
- Ensure individuals are supported in the most respectful and professional manner
- Ensure that health and safety codes are always adhered to and by all residents
- Attend all scheduled meetings and mandatory training as directed to ensure health, safety, and welfare of the residents
- Assist residents with daily living skills, conduct life skill training, events and assist program director with projects that support residents and their extended families
- Support the team in de-escalating crises and stabilizing individuals
- Stay current with best practices, and knowledge of the field through participation in workshops, training sessions, seminars and conferences
- Represent Primo Center at events
- Additional duties as assigned
Minimum Qualifications:
- Commitment to Primo Center Mission
- Valid driver’s license
- MA or MS degree, preferably in social work, human services or related fields.
- Ten (10) years of direct case management experience preferably in social work, human services, or related field.
- Five (5) years of work experience, preferably with families experiencing homelessness and/or survivors of domestic violence or human trafficking.
- Extensive knowledge and relationships with resources and partners.
- Working knowledge of mainstream benefits and child welfare system.
- Extensive knowledge of therapeutic assessments.
- Demonstrated understanding and utilization of Harm Reduction and Trauma Informed Care.
- Effective verbal and written communication skills
- Experience and ability to use computers for data entry, communication and report writing.
- Demonstrate respect for cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
- Ability to work both independently and as a part of a team
- Must be available for after hours, weekend and on-call work, as needed
Reporting Relationship
This position reports to program director, and has close working relationships with other case managers, therapists, house managers, and works collaboratively with other staff.
Compensation and Benefits
Primo Center offers competitive benefits package, including Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401k, Flexible Spending Account, Paid Time Off, Wellness Days, Paid Holidays, Life/AD&D Insurance, Employee Assistance Program (EAP), mileage reimbursement, and voluntary AFLAC plans. This is a full-time, salaried, exempt position, with a salary of $58,656.
Primo Center is an equal opportunity employer. The agency does not discriminate on the basis of race, color, religion, sex, national origin, age disability, veteran or military status or any other protected status in accordance with federal and state law.
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Salary : $58,656
