Our client is an esteemed Nonprofit with award-winning programs supporting the San Francisco Bay Area community for many years.

We seek a result-oriented and mission-driven Salesforce Cloud Manager with proficiency in Salesforce optimization that meet our client’s organization’s needs.

The ideal candidate brings expertise in design, data structure, customization, integrations, and system testing, , team leadership, and excellent communication skills.

This rewarding opportunity offers excellent leadership, opportunities for growth, and collective teamwork.

RESPONSIBILITIES

• Operate as a certified and recognized Salesforce Cloud expert and translate requirements into well-architected solutions that best leverage the Cloud platform.
• Led the configuration, customization, and day-to-day operations within Salesforce Cloud to support the organization's fundraising efforts.
• Collaborate with leadership and recommend optimal solutions within budget and time while maintaining quality.
• Articulate and document the benefits and risks to a solution's feasibility and functionality to leadership.
• Support internal code reviews, ensuring adherence to Platform Best Practices.
• Lead the discovery process with leadership using best practices, such as the need for custom code and application integrations.
• Lead daily administration and support of the CRM platform database, including managing user roles and profiles, security settings, sharing rules, etc.
• Serve as the primary point of contact for all Salesforce-related inquiries and support requests from users across the organization.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into Salesforce solutions that meet the organization's needs.
• Manage data imports, exports, and data cleansing activities to maintain accurate and up-to-date information within Salesforce.
• Configure, enhance, and maintain standard and custom Salesforce functionality, create custom reports and report types, and complex dashboards.
• Drive the creation of application and technical design documents that leverage Salesforce Nonprofit Cloud best practices.
• Effectively integrate Salesforce into the organization's infrastructure.
• Conducted audits and architecture reviews and provided cure recommendations as assigned.
• Advise on best practices, support service delivery quality, and practice consistency through creating process templates, mentorship, and knowledge sharing.
• Stay current on third-party applications and report on high-level functionality, use case, and integration capacity.
• Guide the application and integration development best practices, Cloud Architecture standards, functional and technical solution architecture and design, environment management, testing, and Salesforce Nonprofit Cloud.
• Leadership: recruit, develop, train, and mentor team
• Collaborate and work cross-functionally with the organization's department and leadership, including enriching technical and non-technical internal stakeholders.
• Oversee & lead daily administration and support of the Salesforce.com platform database, including managing user roles and profiles, security settings, sharing rules, etc.
• Lead and troubleshoot integrations between Salesforce and other organizations' systems.
• Advise on ad hoc projects as needed, including long-term planning of data usage, architecture within Salesforce, and solutions that support and complement the CRM.
• Develop and maintain Salesforce architecture and technical roadmaps.
• Long-term planning of data usage, architecture within Salesforce, and solutions that support and complement the CRM Work on Ad hoc projects from leadership
• Audit, uncover, and resolve data quality issues.

QUALIFICATIONS

• Bachelor's degree in computer science, information systems, or STEM
• 8 years of working on the Salesforce Core platform on the technical side (programming, architecture, and Solution side)
• Minimum 3 years Salesforce certified Advanced Administrator or Platform Developer, Salesforce Architect Certifications (Application and System Architect)
• Minimum 5 years experience as a Business Analyst
• Ability to design and implement scalable and sustainable Salesforce solutions
• Proven ability to design and optimize business processes and integrate business processes across disparate systems
• Expertise in Salesforce customization, integration, and data migration
• Strong knowledge of Salesforce Sales Cloud, Service Cloud & NPSP
• Strong attention to detail and commitment to delivering high-quality work within deadlines
• Experienced in thriving within fast-paced, high-growth, and rapidly changing environments
• Ability to multi-task and maintain agility in response to department priorities and needs
• Experience managing large volumes of data
• Experience with data migrations from third-party solutions to Salesforce.
• Ability to design and implement scalable and sustainable Salesforce solutions.
• Passionate about the nonprofit sector's role and technology to support nonprofit missions
• Being a team player with a collaboration-oriented mindset is essential.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.