Job Details
Level
Experienced
Job Location
Phoenix, AZ - Phoenix, AZ
Position Type
Full Time
Education Level
High School
Salary Range
$29.00 - $35.00 Hourly
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Installation - Maint - Repair
Description
Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
• Perform preventive maintenance with little supervision.
• Ordering, expedition and notifying customers or management when replacement of product is necessary.
• Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Complies with EBARA's safety policies, including participation in and completion of all required safety training.
• Maintains clean and safe working environment compliant with Ebara and customer safety policies.
• Performs other duties as assigned.

Qualifications
Education

• High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.

Experience

• Preferred: Two (2) to Six (6) years of work related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customer offsite.