*Job Title: Helpdes

Analyst (Level 2)*

ay Rate:* $40 per hour *Sch

ule:* Mon

• to Fr
• y (9:00 am to 5:
• pm) *Job Descri
• on:* Are you
• ech-savvy proble

solver with a pa

• on for

elping ot

• s? Join our
• amic team as a L

2 Helpdesk Analyst

• ith at least three (3) years

experience in a hel

• sk environment, you'll be at the forefront of providing adva

d technical support and

suring seamless resolution of complex issues. This role offers an exciting opportunity to lead, grow, and make a significant impact. *Why Join Us?* * Competitive pay at $40 per hour * Consistent Monday to Friday schedule, 9:00 am to 5:00 pm * Opportunity to act as a Team Lead and mentor Level 1 Analysts * Engage in a collaborative environment with external support entities * Play a crucial backup role for the TSC Project Manager *Job Responsibilities:* * Lead and mentor Level 1 Analysts, fostering a supportive and efficient team environment. * Utilize your expertise to assist end users in resolving complex technical problems. * Coordinate resources and collaborate with external support entities to ensure effective issue resolution. * Serve as a dependable backup for the TSC Project Manager, stepping in as needed to maintain project continuity. Join us and be part of a team where your skills and contributions are valued and recognized. Apply today to advance your career and help us achieve excellence in technical support! Job Type: Full-time Pay: $40.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Ability to Commute: * Brooklyn, NY 11201 (Required) Ability to Relocate: * Brooklyn, NY 11201: Relocate before starting work (Required) Work Location: In person