11 Call center agent Jobs in Newark, NJ
Prioxtel Virtual Solutions is Hiring a Call center agent Near Newark, NJ
Call CenterAgent NonProfit PledgeDrives
Whatto Expect As AnAgent :
Takeincoming pledge drive calls for various nonprofitorganizations.
Nodonation solicitation; focus on processing payments via incomingcalls.
Provideconsistent highquality support to allcallers.
Documentall calls with detailed resolutions and followupactions.
Availabilityrequired for a 24 / 7schedule.
Requirements
Capabilitiesof Top Performing Agents for thisProgram :
Minimum6 months formal telephone experience preferably in a callcenter.
Typingspeed of 40 WPM orhigher.
Selfdirectedandselfmotivated.
Excellentwritten and verbal communicationskills.
Stronglisteningskills.
Abilityto complete certification within 10 days orless.
EquipmentRequirements :
PCRequirements : Dualcore 2.8 GHz or better (Intel"i" class or AMD PhenomX2
classorbetter).
64GB total Hard Drive orhigher.
4GB of RAM orbetter.
USBVoIPHeadset.
Windows10 or11.
Hardwiredconnection (no wireless) with minimum 10 Mbps download and3
Mbpsupload.
Computer / Office Requirements Laptop or Desktop Computer ComputerMonitor (15" or higher). Computer Hard Drive with only thefollowing Operating Systems : Windows 10 or Windows 11.
ComputerHard Drive with 1 or more GHz dual-core processor and a memory of 8GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land LineTelephone (plain old telephone line) w / long distance andinternational long distance service (preferably through your cableprovider) (required for a few clients) Hardwired Broadband InternetService via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum uploadspeed of 3 Mbps or higher.
Internet Software : Chrome Noisecanceling headset with microphone (Brands : Logitech, Plantronics orMicrosoft) Some items are not needed at the time ofapplication
Last updated : 2024-06-22
Job Summary
Full Time
$41k-53k (estimate)
06/23/2024
09/21/2024
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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