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Prism Specialties - a leader in the electronic, art, and textile restoration field is looking for an energetic, conscientious and detail oriented individual who enjoys being part of a team and takes pride in their work. This position is FULL TIME
JOB DESCRIPTION/RESPONSIBILITIES:
- Provide administrative support to the Operations Manager
- Data entry and file maintenance
- Answer phone calls and provide excellent customer service
- Maintain and schedule appointments
- Accounts receivables and collections
- Track and update customers, contractors, and adjusters on status of work
- Provide additional administrative support as requested
REQUIREMENTS/QUALIFICATIONS:
- High School Diploma (Associates Degree preferred)
- Proficient in MS Office suite, QuickBooks, Email, Internet
- Experience in restoration preferred but not required
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative/Administrative Assistant. You will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our services
- Upsell additional services to customers when appropriate
- Assist customers with scheduling, invoicing and resolving any issues or complaints
- Enter customer data and update account information in our database
- Communicate effectively with customers through various channels, including phone and email
- Analyze customer needs and recommend the best solutions to meet their requests
- Handle escalated customer concerns with empathy and professionalism
- Collaborate with other team members to ensure a seamless customer experience
Requirements:
- Excellent phone etiquette and strong interpersonal skills
- Proven experience in providing exceptional customer service
- Proficient in English; ability to communicate effectively both verbally and in writing
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in English and Spanish is preferred
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
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Work Location: In person
Full Time
$51k-64k (estimate)
06/26/2024
10/22/2024