Prism Specialties - a leader in the electronic, art, and textile restoration field is looking for an energetic, conscientious and detail oriented individual who enjoys being part of a team and takes pride in their work. This position is FULL TIME

JOB DESCRIPTION/RESPONSIBILITIES:

- Provide administrative support to the Operations Manager

- Data entry and file maintenance

- Answer phone calls and provide excellent customer service

- Maintain and schedule appointments

- Accounts receivables and collections

- Track and update customers, contractors, and adjusters on status of work

- Provide additional administrative support as requested

REQUIREMENTS/QUALIFICATIONS:

- High School Diploma (Associates Degree preferred)

- Proficient in MS Office suite, QuickBooks, Email, Internet

- Experience in restoration preferred but not required

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative/Administrative Assistant. You will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our services
- Upsell additional services to customers when appropriate
- Assist customers with scheduling, invoicing and resolving any issues or complaints
- Enter customer data and update account information in our database
- Communicate effectively with customers through various channels, including phone and email
- Analyze customer needs and recommend the best solutions to meet their requests
- Handle escalated customer concerns with empathy and professionalism
- Collaborate with other team members to ensure a seamless customer experience

Requirements:
- Excellent phone etiquette and strong interpersonal skills
- Proven experience in providing exceptional customer service
- Proficient in English; ability to communicate effectively both verbally and in writing
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in English and Spanish is preferred

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Accounts receivable: 2 years (Preferred)

Language:

• Bilingual - Spanish/English (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person