Lead Sales Support Specialist

Responsibilities

• Leads Sales Support staff with all day-to-day support operations.
• Onboarding new employees.
• Ensures compliance with legal standards.
• Provides day-to-day guidance and performance management.
• Leads department workflow, task assignment and delegations.
• Fosters positive team relationship.
• Provides high quality service to customers.
• Escalates red lights to leadership.
• Updates Scorecard and follows up on concerns.
• Participates in continuous improvement and process excellence projects.
• Ensures exceptional customer experience.
• Approves timecards, time off request and leads teams scheduling.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reporting Structure

The Sales Support Specialist position reports to the Director of Sales Support.

Ideal Skills & Experience

• Detail oriented, process driven
• Positive attitude, team player
• Ambitious, self- starter
• Proficient Communicator
• Advanced Computer Skills (Typing / Data Entry / Data Management
• Desire to Learn, driven to improve
• Customer service experience
• Business, sales, or marketing experience preferred
• Previous fleet sales or automotive sales experience a plus

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-30