Are you a dynamic individual with a passion for customer service and a knack for organization? Do you thrive in a fast-paced environment and have a keen interest in the trade industry? If so, Pro-Air Heating, Cooling & Electrical in Bloomington, IL wants YOU to join our team as a full-time HVAC Dispatcher - Customer Service Rep !

WHAT WE OFFER:

As our HVAC Dispatcher - Customer Service Rep, you'll enjoy a competitive wage of $18 - $23 an hour , alongside amazing benefits that include:

• Medical and dental insurance
• Paid time off (PTO)
• A 401(k)
• A spiff program
• A company vehicle for technicians
• A group healthcare plan where our company pays 70% of the premium
• A SIMPLE IRA retirement plan with company match

WHAT WE'RE ALL ABOUT:

As a locally owned and operated business, we are well-versed in the challenges of extreme weather, changing seasons, and the cost of keeping a comfortable home in Central Illinois. Our mission is to provide simple, affordable, and rewarding services to our clients. No matter the job, our team of professionals put their skills and knowledge into creating the best quality projects.

We are a family-driven organization that cares about the fulfillment of our employees. When you join our team, you are not just another number. We maintain an open-door policy with our employees to discuss personal issues and work to provide them with a work-life balance that works for them. If you enjoy flexible, fair, and honest work, you'll fit in perfectly at our small but mighty company!

WHAT THIS DISPATCHING ROLE ENTAILS:

This is a full-time position with a schedule from Monday to Friday between 7:30 AM and 4:30 PM. As our HVAC Dispatcher - Customer Service Rep, your day will be filled with engaging tasks that keep our operations running smoothly. You will be the first point of contact for our customers, fielding phone calls and scheduling service calls with a friendly and professional demeanor. You'll coordinate with our field technicians, ensuring they have everything they need for a successful service visit. Completing work orders and reviewing invoices will be part of your daily routine, requiring keen attention to detail and accuracy. You'll also enter vendor bills into our system, ensuring our records are up-to-date and accurate. Every day, you will handle customer inquiries and service requests with empathy and efficiency, making sure every customer feels valued and heard!

What we need from you:

• Ability to multitask and handle varying levels of workload
• Great customer service skills

Being detail-oriented and having a great telephone presence is a huge plus! The ability to take direction and double-check work is also desirable.

WHAT'S NEXT:

If you're ready to take the next step in your career and join a company that values its employees and customers, we'd love to hear from you! Our initial application process is quick, easy, and mobile-friendly. Apply today!