70 Call center agent Jobs in New York, NY
Pro Talent HR is Hiring a Call center agent Near New York, NY
RemoteWork FromHome)
The call centerrepresentative may handle a high volume of inbound or outboundcalls or both and should seek to create a positive experience foreach caller.
They will listen to clients to understand the reasonfor their call address all questions or complaints and provide anaccurate and efficient response.
To be asuccessful call center representative you should be customerfocuseddetail oriented and efficient. You should be polite reliableknowledgeable and adaptable.
Call CenterRepresentative Responsibilities :
- Answering or making calls to clients to learnabout and address their needs complaints or other issues withproducts or services.
- Responding efficientlyand accurately to callers explaining possible solutions andensuring that clients feel supported andvalued.
- Engaging in active listening withcallers confirming or clarifying information and diffusing angryclients as needed.
- Building lastingrelationships with clients and other call center team members basedon trust and reliability.
- Utilizing softwaredatabases scripts and toolsappropriately.
- Understanding and striving tomeet or exceed call center metrics while providing excellentconsistent customer service.
- Making sales orrecommendations for products or services that may better suitclient needs.
- Taking part in training and otherlearning opportunities to expand knowledge of company andposition.
- Adhering to all company policies andprocedures.
Call CenterRepresentative Requirements :
- Highschool diploma or equivalent.
- More education orexperience may be preferred.
- Exceptionalcustomer service active listening and verbal and writtencommunication skills professional phonevoice.
- Understanding of company productsservices and policies.
- Proficiency withcomputers especially with CRM software and strong typingskills.
- Ability to ask prying questions anddiffuse tense situations.
- Strong timemanagement and decision makingskills.
- Adaptability andaccountability.
- Fluency in multiple languagesmay be desired.
RemoteWork :
Last updated : 2024-08-27
Job Summary
Full Time
$42k-55k (estimate)
08/28/2024
11/27/2024
The job skills required for Call center agent include Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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