79 Customer Care Representative Jobs in Irvine, CA
Pro5.ai is Hiring a Customer Care Representative Near Irvine, CA
This position reports directly to the Manager, service cenetr & provides “best in class” customer service that surpasses customer expectations and all competitive standards.
Duties and Responsibilities :
- Creating Service Work orders.
- Create Return Authorization’s (RMA) to end customer including shipment of units.
- Provide back-up to Customer Care Team, including responding to email, phone inquires, processing demo and/or loaners for shipment and retrieval.
- Processing of quotaion for time and meterail & Credits and Debit.
- Respond and resolve all customer complaints and inquiries in a timely manner.
- Other duties as required and requested by Top Management or Manager.
- Adhere and enforce all safety policies and procedures.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Qualifications:
- Bachelor’s Degree or equivalent experience.
- Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
- Self-directed with high energy and motivation. Ability to work independently and/or in a team setting.
- Must be able to work independently and in a team/group environment.
- Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus.
- Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives.
- Experience working in a quality controlled and validated system a strong plus.
- Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Physical Requirements:
The position requires the ability to perform the following physical demands and/or have the listed capabilities.
- The ability to sit up 75-100% of applicable work time.
- The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
- The ability to stand, talk, and hear for 75% of applicable work time.
- The ability to lift and carry up to ten pounds up to 20% of applicable work time.
- Close Vision: The ability to see clearly at twenty inches or less.
TRAVEL:
- Occasional travel may be required based on business need
Job Summary
Full Time
$64k-83k (estimate)
06/27/2024
07/14/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
