ProBilling & Funding Service

Commercial Accounts Receivable Collector

ProBilling & Funding Service is a leader in commercial accounts receivable billing. Located in Decatur, Alabama and a Division of Peoples Bank of Alabama. ProBilling offers a nationwide service to a wide and diverse group of commercial businesses.

The primary function of this position is as follows:

Research, investigate and collect on commercial accounts receivable portfolio utilizing software developed for the commercial accounts receivable billing environment.

Prevent losses by working with customers and management on solutions for the customer’s issues.

Focus on problem resolution that occurs across multiple channels for our clients/customers while tracking the issue to completion with accuracy in accordance with established procedures and policies.

Overcome stall tactics and objections. Familiar with utilizing various methods of skip tracing.

Receives, investigates and responds to client/customer inquiries regards complex products, services and issues via all channels through which customers are served.

Resolves customer inquiries and issues. Takes appropriate actions for solutions to inquiries and issues. Resolve the most complex or recurring issues and identifies root cause and acts as an escalation point. May interact with higher levels within the organization.

Knowledgeable of the values and practices that align client/customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating a customized

client/customer solution.

Accessing and effectively managing all the risks associated with our business objectives and activities.

Provides feedback to management on workflow and work received throughout business day.

Documents customer interactions and completes service request to minimize client/customer effort or additional action.

High level of understanding of MS Excel, word

Competencies:

Accuracy and attention to detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Client/Customer Relationship Management – Knowledge and ability to determine and satisfy client/customer needs and maintain a partnering relationship during engagements.

Client/Customer Experience Management – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization, products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, in order to reach a productive decision.

Effective Communication – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives or activities, making effective judgements as to prioritizing and time allocation.

Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process – knowledge of and ability to bring a reported problem to successful resolution.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operations or process problems; ability to apply this knowledge appropriately to diverse situations.

Products and Services – Knowledge of products and service, ability to apply this knowledge appropriately to diverse situations.

Tech Savvy – Advise, educate and engage clients/customers on technology tools and resources available.

Qualifications:

High school diploma or equivalent required

Experience in collections, accounts receivable, accounts payable or customer service

Exhibit analytical and critical thinking skills

Bilingual English/Spanish is preferred but not required

Professional verbal and written communication skills

Ability to multi-task in a fast pace environment

High level of understanding of MS Excel, Word, Outlook, PowerPoint

All applicants are subject to a background check, credit check and drug screening

Equal Opportunity Employer

Job Type: Part-time

Expected hours: 28 per week

Schedule:

• Day shift
• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• collection: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Decatur, AL 35601 (Required)

Work Location: In person