Diagnostic Engineer – C-ARM

Description

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers.

If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

Job Description

The Diagnostic Engineer - C-Arms plays a crucial role in ensuring the full functionality of procured used C-Arm systems and parts. The Diagnostic Engineer - C-Arms will also perform C-Arm part testing validation in addition to troubleshooting and will properly diagnose issues and perform repairs/replacements where needed. The Diagnostic Engineer - C-Arms will possess a detailed system knowledge of C-Arm functionality, and the ability to correctly validate system functionality across multiple models and manufacturers. The Diagnostic Engineer - C-Arms will also be responsible for diagnosing and pinpointing system issues in order to determine the proper workflows. They will also assist in system part recovery (harvest), basic system repairs, technical phone support, and basic system part testing.

Job Duties

• Performs and logs daily safety checks of systems and tools
• Validates system and part functionality through proven test procedures
• Proper identifies all failures, if applicable
• Maintains clean and organized workstation
• Follows and adheres to all Probo Medical and OSHA safety policies and regulations
• 100% ESD compliance when handling parts
• Must be comfortable assisting/researching/solving technical questions over phone
• Must be able to validate and confirm part numbers in Salesforce using manuals, online resources, etc.
• Successfully troubleshoots all issues of systems/parts, resolving issues in a timely manner
• Manages tools and repair inventory needs
• Properly follows repair priority process in addition to system workflow procedures
• Assists in part packaging/proper labeling if needed
• Will assist in the physical removal of parts from imaging systems using a variety of tools and methods
• Properly identifies parts from systems using parts manuals, online resources, and historical system information
• Ensures all recoverable parts are properly removed and logged in work order system
• Ensures quality through proper removal
  
  

Requirements

Minimum Qualification:

• Associates Degree in Electronics with relative experience
• 2-3 years professional service or repair experience with C-Arm imaging systems
• Possess detailed functional knowledge of C-Arm imaging systems
• Proven experience in medical imaging testing, repair, or upkeep
• Proven ability to read and understand schematics
• Must be able to lift to 50 lbs.
• Basic computer skills
• Experience with Salesforce a plus
• Experience with customer technical support a plus
• Experience in ISO certification(s) and document writing a plus
  
  

Knowledge, Skills & Abilities

Qualifications & Requirements

The following qualifications are the minimum requirements necessary to successfully perform this role, however, any equivalent combination of experience, education, and training, which provides the necessary knowledge, skills, and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

• Associates Degree in Electronics with relative experience
• 2-3 years professional service or repair experience with C-Arm imaging systems
• Possess detailed functional knowledge of C-Arm imaging systems
• Proven experience in medical imaging testing, repair, or upkeep
• Proven ability to read and understand schematics
• Must be able to lift to 50 lbs.
• Basic computer skills
• Experience with Salesforce a plus
• Experience with customer technical support a plus
• Experience in ISO certification(s) and document writing a plus
  
  

Required Knowledge, Skills And Competencies

• Desire to learn.
• Creative problem solving.
• Sense of urgency.
• Attention to detail.
• Logical thinking.
• Resourcefulness.
• Inventory and project management.
• Cross-functional participation.
• Solid Communication, both verbal and written.