POSITION SUMMARY: The IT Specialist is responsible for the support and maintenance of the IT infrastructure. Additionally, this position participates in the daily trouble-ticket workflow; interfacing with end-users regularly to bring resolution to their issues. A successful candidate is someone who seamlessly bridges the gap between technical knowledge and user satisfaction. They are a valuable asset to our team, helping ensure reliable IT operations while providing exceptional support to keep the company running efficiently.
RESPONSIBILITIES & EXPECTATIONS:
Assists in maintaining server infrastructure
o Maintain Active Directory
o Operates a virtual server environment
Brings end-user trouble tickets to resolution
o Assists with onboarding of new users
o Provides prompt support to users via email, phone, and other electronic means.
o Owns complex issues through resolution.
o Troubleshoot complex issues autonomously, work independently to meet deadlines.
Develops documentation.
o Develops and maintains network diagrams.
o Documents technical specifications and detailed work instructions.
o Maintains clear and detailed documentation of enhancements, customizations.
Monitors system performance to ensure proper operation.
o Provides technical guidance for software maintenance or use.
o Identifies and recommends process efficiencies
o Resolves critical and high priority incidents
o Maintains proper system access for all users and roles
Work Activities:
o Interacting with Computers
o Making Decisions and Solving Problems
o Updating and Using Relevant Knowledge
o Communicating with Supervisors and Peers
o Organizing, Planning, and Prioritizing Work
o Processing Information
o Thinking Creatively
ATTRIBUTES:
Problem Solving uses logic and methods to help solve problems.
Communication Skills clear written and verbal instructions and notes are essential.
Working Knowledge must understand the process of our product line.
Understanding the needs of multiple stakeholders.
Must be familiar with maintaining systems in an enterprise organization.
Must be able to complete multiple tasks with a strong sense of urgency to meet the customer needs.
Must be able to work well within a team environment and take instructions from management and co-workers.
Must be a self-starter with the ability to work independently.
Must have excellent written and verbal communication skills.
Must be capable of performing the essential functions of the job
Physical Demands include, but are not limited to:
Must be physically able to perform work assigned.
The employee will be primarily in an office environment
The employee will be required to perform the following actions: reaching, talking, seeing, hearing and sitting.