1 Salesforce Technical Support / Release Manager Job in Montpelier, VT
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Salesforce Technical Support / Release Manager
$79k-84k (estimate)
Full Time | IT Outsourcing & Consulting
3 Weeks Ago
PROCYON Technostructure is Hiring a Salesforce Technical Support / Release Manager Near Montpelier, VT
Job Title: Salesforce Technical Support / Release ManagerLocation: MONTPELIER, City in Vermont, East Coast, USA (with travel to customer locations as neededJob Type: FulltimeAcceptable VISA: USC, GC, H4EAD, L2s, TN…. Only (no F1,H1B)
Key Responsibilities
Key Responsibilities
- Troubleshooting & Support: Leverage Salesforce expertise to troubleshoot issues, perform root cause analysis, and address bug fixes/user stories in collaboration with our offshore team. Manage integration failures.
- Release Management: Oversee Salesforce release processes, strategically employing Copado while adhering to strict codescan rules. Manage back-deployments to developer sandboxes.
- Documentation: Create and maintain release documentation (config workbooks, data dictionaries, user/admin guides).
- Stakeholder Management: Build strong relationships with stakeholders across multiple state agencies. Provide clear project status updates, manage expectations, and escalate issues as needed.
- Salesforce Expertise: 7 years of hands-on experience with Salesforce (Service Cloud focus), including LWC, Apex, and configuration. Relevant Salesforce certifications are highly valued.
- Technical Skills: Understanding of integrations, troubleshooting proficiency, and familiarity with Public Sector Foundation Solutions (PSF) are desirable.
- Project Management: Proven ability to manage release plans and execution effectively.
- Communication & Collaboration: Excellent verbal and written communication; ability to work with offshore development team and across time zones.
- Support Mindset: Knowledge of SLAs, priorities, and severities within application support. ITIL background is a plus.
- Should have worked on Salesforce Support projects (Post-production Support)
- Should be able to resolve support tickets
- Should be able to work on small enhancements
- Should also have experience in an implementation project
- Should be able to maintain a low backlog of tickets
- Should be able to meet the SLA on all tickets based on the defined SLA
- Should have experience in release management
- Should be able to lead/manage the support team
- Should be able to manage/handle the customer for maintenance & enhancement projects
- Copado Release Deployments: 40%
- Documentation: 20%
- Customer Communication & Reporting: 15%
- Issue Troubleshooting, Bug Fixes, RCA, and User Story Development: 25%
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$79k-84k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
11/10/2024
WEBSITE
procyonts.com
HEADQUARTERS
San Rafael, CA
SIZE
<25
INDUSTRY
IT Outsourcing & Consulting
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