About the Position

The Membership Department’s Coordinator supports the implementation and execution of member benefit programs and key activities of the Department. The range of compensation is $22 - $24/hour (between $45,760 - $50,000 annually) with a schedule of 40 regular hours per week. This is a non-exempt position, which means you are entitled to overtime pay when applicable. 

The Coordinator supports the Department and must thoroughly understand and be able to communicate all Guild policies, procedures, initiatives, programs and member benefits. They must be able to accurately articulate the value proposition of membership to current members and prospective members.

How to Apply

Please upload a resume and cover letter. We invite you to respond to the following prompt in your cover letter: What is your experience (professional or personal) with membership-based organizations? Feel free to succinctly share your thoughts as a current or former member on what you think the organization does well, needs to improve or where they lost your support. 

Reporting Structure and Work Schedule

• The position reports to the Director of Membership.
• Location: New York office. The Guild works on a hybrid schedule of in-office on Tues, Wed and Thurs and remote on Mon and Fri. All in-person responsibilities are in New York. 

Responsibilities*

Responsibilities for the Coordinator break down as follows (Note: the Director of Membership and/or other Guild leadership may modify the following responsibilities and/or percentages, as appropriate, to meet Guild priorities):

• Member Questions, Networking and General Departmental Responsibilities - 40%
• Membership Recruitment and Applicant Vetting - 25%
• Membership Benefit Programs and Events - 35%

Member Questions, Networking and General Departmental Responsibilities

• Support the Department in responding to questions from members and non-members (email, phone and in-person) regarding the Guild’s policies, procedures, initiatives and member benefits 
• Provide administrative support to the Department’s ability to expand benefits for members and track engagement
• Work in collaboration with other departments to provide membership-related information as requested by the Director of Membership
• Attend in-person member events to better understand membership needs and communicate them during departmental meetings 

Membership Recruitment and Applicant Vetting (rolling basis, email and phone)

• Support membership recruitment activities and efforts as requested by the Director of Membership
• Participate in the membership vetting process as directed by the Director of Membership. This could include, but is not limited to: verifying credits, administrative processing within the database

Membership Benefit Programs and Events

1. Provide administrative support to the Mentorship Program (twice per year, virtual) 
2. Morning Member Mingles in New York (monthly, in-person)
3. Manage all logistics (F&B, conference room set-up/breakdown) 
4. Create and circulate to Director of Membership in advance of meeting internal RSVP list with brief credits/background info on attendees.

* For any questions which the Coordinator does not know the answer to, those questions must be bumped up to the Director of Membership.

Skills / Minimum Requirements

• A minimum of two years of previous relevant experience. Relevant experience could include film school, work at film and TV guilds, trade associations or not-for-profits, production companies, festivals or other entertainment industry companies.
• A meticulous attention to detail, including proofreading and fact-checking.
• Excellent communication skills - on the phone, in-person and written. You will be required to communicate diplomatically with numerous stakeholders within and external to the organization on a timely basis. 
• The Producers Guild staff uses the following tools. It is expected that you are comfortable using them: MS Office suite, One Drive, Sharepoint, Zoom Meeting, Zoom Webinar, MassMailer, Airtable, Submittable, entire Adobe suite (including InDesign, Photoshop and Illustrator), Google suite, Slack, Mailchimp and Survey Monkey. You must be comfortable learning Nimble/Salesforce (our association software database) and Form Assembly (data collection software that is integrated with Salesforce).
• Confidence in using MS Excel as a statistical and analytical tool, along with its use in database management (e.g. data imports, mass updates, etc).
• Cloud computing, and cloud storage – and best practices of both.
• Bachelor’s degree OR equivalent experience.

Additional Information 

• This is a full-time position. You may need to work evening and / or weekend events on occasion.
• Customer service is key to success in this position. The Guild has 8,500 members. Applicants and members expect prompt responses (e.g., 24-hour turnaround) to questions and requests. You will need to be comfortable engaging with members in-person at PGA and other industry events, on the phone and on email.
• It is critical that you have a positive attitude. In many ways, the Membership Department serves as the first (and/or primary) point of contact for member prospects and current members.
• It is helpful if you love film, television and emerging media and have a genuine appreciation for the individuals who produce this content and the community they seek through being a member of the Producers Guild.
• Please note that this is a new position at the Guild and its scope may be further refined after hiring.
• Ideal candidates will be self-motivated and have the ability to work autonomously but also enjoy working as part of a team. This is a four-person Department. Your colleagues, including your direct supervisor, are based in Los Angeles. A bi-coastal Department requires clear and constant communication mindful of time zones.

Benefits

• PGA offers employees medical, dental and vision coverage options.
• The Guild has 10 paid holidays per year and 2 paid personal days.
• For employees based in California, monthly parking at the PGA office is paid by the Guild. 

The Producers Guild is committed to the highest standards of professionalism and ethical conduct in its operations and activities. We foster an inclusive environment where people of different experiences, perspectives, interests, and ideas are valued, engaged, and enjoy full opportunities to collaborate, contribute and grow professionally. 

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The Producers Guild of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. 

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