Field Service Technician

Fayetteville, NC - Full Time

Productive Resources (www.productiveresources.com) is seeking a candidate to be part of our engineering team at our customer's facility in Fayetteville, NC. As a member of our team, the selected candidate will be an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

This is a full-time position that is indefinite in duration with the opportunity of professional growth, and additional opportunities within our organization.

Duties:

• Supports the installation, maintenance, operation, troubleshooting, repair, and customer training of Pratt Miller products at customer locations, military bases, and training/test sites.
• Assist the development and creation of Pratt Miller technical manuals, work instructions, and service manuals.
• Possess intimate knowledge of Pratt Miller solutions in order to support customers, both remotely and in the field.
• Inform customers about the use of the Pratt Miller products through formal or informal training, including maintaining user documentation that may include service and maintenance manuals.
• Translate customers' needs into potential improvements to the platform, by presenting information to the design teams about customer usage and interaction.
• Assist all Design for Serviceability activities early in the product life cycle.
• Provide build/assembly support during the prototype, pilot, and production phases.
• Assist in the growth of the Pratt Miller FSR team and their associated capabilities.
• Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles.
• Document in-field issues and report to engineering team.
• Help establish a preventative maintenance schedule to be carried out regularly by customers.
• Provide input for escalation of difficult-to-solve problems to the designated technical support group.
• Operate and maintain robotic vehicles in support of development and training activities.
• Assure that all customers' problems are handled with a minimum delay and within the allotted time.

Requirements:

• HS Diploma AND Technical degree.
• US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR/EAR controlled information.
• Ability to obtain security clearance.
• Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains.
• Able to demonstrate proficient computer skills and use of MS Office programs.
• Able to prepare written technical reports.
• Demonstrated professionalism and ability to interact with all levels of employees and customers.
• High-Voltage, Autonomous, & By-wire Systems experience.
• Experience with military or robotic vehicle systems and sub-systems.
• Electrical and hybrid vehicle systems experience.
• Experience working on military bases/ranges and with military personnel.

Preferred Skills:

• Class A CDL driver License
• Experience towing trailers
• Ability to acquire a CDL

As a condition of employment consideration, Productive Resources conducts pre-employment screening, including a background check and drug test. In addition, an employment candidate is required to provide proof of identity and legal authority to work in the United States.

Why work for Productive Resources?

Productive Resources is a full-service engineering firm with over two decades of experience serving leading global clients. Our primary focus is on project-based product development and manufacturing engineering support. Our primary industries of focus are off highway equipment including agricultural, construction, defense, mining, recreational, industrial, and specialty machines.

We lead with our reputation for quality, teamwork, and innovative solutions which keep our clients engaged as a partner in their journey. Our diverse experience and client base will challenge your technical skills and provide greater opportunity for growth.

Our primary delivery center is our Technical Center in Waterloo, IA, as well as numerous customer areas we serve with onsite and remote teams throughout the U.S.

We Offer Competitive Benefits:

• Health and Dental Insurance
• Company Paid Life Insurance
• Long-Term Disability
• Short-term Disability
• Retirement Savings Account (Traditional 401k & Roth 401k)
• Flexible Spending Plans for Medical Expenses and Dependent Care
• Paid Time Off (PTO)

Equal Opportunity and Veteran Friendly