11 Team Captain/Supervisor (Housekeeping) (Club/Luxury) - The Historic Cavalier Hotel Jobs in Virginia, VA

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Team Captain/Supervisor (Housekeeping) (Club/Luxury) - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean...

Virginia, VA | Full Time

$26k-32k (estimate)

7 Days Ago

Engineering Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean...

Virginia, VA | Full Time

$94k-114k (estimate)

2 Weeks Ago

Engineering Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$94k-114k (estimate)

3 Weeks Ago

Engineering Supervisor (Hotel) - The Historic Cavalier Hotel

Gold Key | PHR

Virginia, VA | Full Time

$129k-159k (estimate)

1 Week Ago

Front Desk/Office Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean...

Virginia, VA | Full Time

$45k-60k (estimate)

3 Weeks Ago

Front Desk/Office Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$45k-60k (estimate)

3 Weeks Ago

Front Desk/Office Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$45k-60k (estimate)

3 Weeks Ago

Arrival Services Supervisor - The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$47k-76k (estimate)

1 Month Ago

Packaging Supervisor - The Tarnished Truth Distillery, The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$66k-88k (estimate)

2 Weeks Ago

Host Supervisor - Becca Restautant & Garden, The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$21k-27k (estimate)

4 Months Ago

Restaurant Supervisor - Becca Restaurant & Garden, The Historic Cavalier Hotel

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia, VA | Other

$37k-53k (estimate)

4 Months Ago

Team Captain/Supervisor (Housekeeping) (Club/Luxury) - The Historic Cavalier Hotel

$26k-32k (estimate)

Full Time 7 Days Ago

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Professional Hospitality Resources, Inc. and Ocean... is Hiring a Team Captain/Supervisor (Housekeeping) (Club/Luxury) - The Historic Cavalier Hotel Near Virginia, VA

Overview:

The Team Captain Supervisor/Empyrean will be responsible for the oversight of the housekeeping team assigned to the Empyrean levels. The Team Captain/Supervisor Empyrean will ensure that the team is meeting all deadlines and performing to established standards. The Team Captain/Supervisor Empyrean will work closely with the Housekeeping Manager(s) on projects and processes.

Responsibilities:

Level One

Know your job.

Complete job skills training and possess a clear knowledge of the job
Know property standards (SSI) and room types
Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
Follow clock in and out procedures

Be on stage.

Maintain a friendly, approachable, always willing to assist attitude
Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
Use approved verbiage, scripting when interacting will all guests
Follow proper procedure and scripting when entering a guest room

Serve.

Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

Use your tools.

Ensure cart of caddy (if applicable) is set up to standard
Use the approved tools and checklists to complete assigned tasks
Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

Respect the space.

Keep your work area, cart and closets clean and organized
Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

Cooperate with other Associates and supervisors striving to create a positive work environment.
Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications:

Type Qualification
Skill Excellent organization, attention to detail and time management skills required
Skill Effective communicaton, coaching and leadership skills required
Experience A minimum of one year prior experience in a Housekeeping role
Skill Ability to make occasional decisions which are generally guided by established policy and procedures.
Experience Knowledgeable with the quality assurance process and the Hilton brand standards
Experience Experience with guest resolution techniques and guest facing communication
Skill Basic computer knowledge required
Skill Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment