We are seeking an energetic, self-starter to join our growing team to support our business with case resolution unit efforts. The CRU Analyst responds to requests for processing support for the government fee payment system, payment refunds, payment transfers, and changes of information to any application/receipt.
Work location: Tysons Corner, VA, Hybrid - some work from home
Salary: $65,000-$75,000
Hours: Full time
Education Requirements: Bachelor's Degree
Requirements

• Must have 3-5 years of experience.
• Must be able to obtain a DHS clearance.
• Must be a U.S. Citizen.
• Must have strong oral and written communication skills.

Job Responsibilities Include

• Manage and monitor the incoming traffic of the designated email box.
• Prioritize the emails to ensure a response is rendered within the Service Level Agreement (SLA).
• Work with the Government POC to generate the necessary response to email requestors.
• Provide a weekly report outlining the total number of emails, type of email requests and email response time.
• Provide process improvement recommendations if required to support the email process.
• Research and validate payment information to determine if a chargeback is required.
• Coordinate and work with other entities or vendors within the system to ensure the chargeback is validated.
• Utilize the Designated Administrative Payment Site to research/verify student information, research payment information and make the necessary record updates based upon Government POC approval.
• Check for chargebacks daily and process the chargebacks within the designated timeframe.
• Compile Chargeback reports from applicable systems including the government application and Vantiv.
• Participate in various meetings to coordinate future payment process improvements.
• Work with other units as required to provide payment information.
• Notify the appropriate Government POC if errors with Government Fee Collection Services are identified.
• Respond to inquiries as required by external or internal stakeholders.
• Participate in Fee Collection Services requirements gathering session when required.
• Participate in documentation reviews when required for service enhancements for Government Fee Collections Services

Salary: $65000 - $72000 per year
Job Posted by ApplicantPro