2 Service Desk Tech II Jobs in Tempe, AZ
Progilisys is Hiring a Service Desk Tech II Near Tempe, AZ
Type
Contract to HireType Details
Potential FTE, W2Complete Description
The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in a team environment.
Job Type: Contract to hire
Work Location: Tempe, AZ
Responsibilities
- Serve as the escalation point for all requests and incidents, assisting team members and clients with issues related to connectivity, access, computer hardware, operating system, and software applications.
- Develop and maintain the phone/ticket escalation processes.
- Identify the root cause of healthcare application issues and communicate findings to appropriate teams.
- Support and troubleshoot Windows operating system and applications
- Review and assess Service Level Agreements (SLAs) to set expectations and measure performance
- Provide after hours on-call support as needed
Skills and Experience
- 4 years of experience in an IT support role
- Experience with help desk ticketing systems and managing ticket queues
- Freshdesk experience is desirable
- Proficiency and working knowledge of Active Directory, Exchange mailbox administration, and the ability to write and edit Group Policy Objects
- Experience with Microsoft Office/Microsoft 365
- Windows 10 Pro experience
- Windows server administration experience preferred
- NinjaOne or SCCM experience
- Experience with IT Documentation software
- Experience using system/network monitoring tools
Job Summary
Other
$56k-69k (estimate)
07/30/2024
07/26/2025
The job skills required for Service Desk Tech II include Help Desk, IT Support, Active Directory, Operating System, Microsoft Office, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Tech II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Tech II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Tech II positions, which can be used as a reference in future career path planning. As a Service Desk Tech II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Tech II. You can explore the career advancement for a Service Desk Tech II below and select your interested title to get hiring information.
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