Note: This is a remote role but candidate has to Travel to customer location on need basis which is mandate.

Job Description

• Provide level 2/3 support of xStore, xCenter and Integrations into and out of the xStore ecosystem.
• Functional Analyst should be able to take issue reported and isolate the issue and determine solution.
• Work closely with Customer IT teams as needed in support of POS and reported issues.
• Document issue and solution.
• Analyze issue to determine root cause.
• Technical Analyst should be able to develop the solution identified upon approval.
• Full testing of the solution as well as regression testing of the application.
• Ability to provide solution in hot fix or in a patch.
• Ability to consolidate patches into releases.
• Flexible with timings – ready to support during non-office hours.
• Good communication and customer management skills.