6 IT Support Specialist Jobs in Albertville, AL
Progress Rail, a Caterpillar Company is Hiring an IT Support Specialist Near Albertville, AL
Req ID9743BR
Work Location OptionsAlbertville, AL
CityAlbertville
State:Alabama
Company DescriptionRailroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com .
Key Job Elements
- Ability to solve common user problems in real time including software functionality, network trouble shooting and installation, personal computer and network configuration, operating systems and browser related issues; installing hardware or software as needed;
- Global incident routing including validation, processing, triage, routing decision points and assignment;
- Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff;
- Complete domain maintenance;
- Assist with Webfilter, Internet and Firewall issues;
- Entry level application maintenance;
- Network and server hardware configuration;
- Sarbanes-Oxley reporting;
- Provide extra phone support and coverage, as needed;
- Setup and configuration for new device procurement;
- Prepare statistical and data reports, including usage trends and analysis;
- Troubleshoot and accurately record caller's requests/issues;
- Provide remote and on-site support to all staff;
- Active involvement in problem resolution, follow-up, testing, workarounds and equipment suggestions;
- Facilitate warranty claims and exchanges;
- Accurately record customer support issues in tracking system;
- Minimal travel to domestic facilities;
- Other duties as assigned.
- High School diploma or equivalent is required;
- Associate's degree in IT related field; preferred;
- Bachelor's degree in an IT related field; preferred;
- Microsoft certifications; preferred.
- Basic networking experience with TCP/IP and Windows network;
- Basic system administration experience, Windows preferred;
- Familiar with Microsoft products, Linux, IBM, LN and SAP.
- 2 plus years IT/Computer experience;
- Basic Microsoft Office experience, including Word and Excel;
- Prior technical support/call center experience;
- CompTia A Certified;
- CompTia Network Certified.
- Windows 10;
- Citrix;
- Active Directory;
- SCCM;
- Windows Server 2016;
- Microsoft Office 365 / 2016;
- Cisco Software / Hardware;
- Dell Hardware.
- Strength – Position typically involves work in a standard office environment. Occasional standing and walking. Heavy lifting is rare but may be required;
- Motion – Position regularly requires standard repetitive motions and hand/eye coordination associated with office communications. May require bending, lifting, standing, climbing, kneeling, crouching, walking, etc. in cases where Safety investigations require them;
- Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing;
- Emotional Demands – Responsible for audits and reporting. Requires interpersonal skills and communication;
- Safety – Position required to follow all safety guidelines and requirements.
- Benefits eligibility differs by job position and employment status - governing plan documents control such benefits.
Job CategoryInformation Technology
PRS Facility LocationAlbertville, AL (PRSC Corp HQ) - 001
Job Summary
Full Time
$70k-87k (estimate)
06/29/2024
07/27/2024
progressrail.com
Albertville, AL
3,000 - 7,500
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The job skills required for IT Support Specialist include Verbal Communication, Networking, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
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Step 3: View the best colleges and universities for IT Support Specialist.
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