LANDMARK AQUATIC

As a renowned leader in the aquatics industry, we have been transforming aquatic landscapes for over four decades. With offices in Houston, Texas, Denver, CO, Maryland Heights, MO, Kansas City, MO, and Austin, TX, our Landmark team has built a strong reputation for honing customer relationships – for LIFE.

Our Mission

We aim to enrich communities by delivering comprehensive world-class aquatic facilities and services.

Core Values

• Customer-Centric Approach: Put our customers at the heart of everything we do, understanding their needs and providing them with exceptional service and solutions.

• Positive Collaboration: Foster a culture of collaboration and open communication, embracing diverse perspectives and working together to achieve shared goals.

• Excellence in Execution: Strive for exceptional quality in all aspects of our work, exceeding expectations and delivering outstanding results.

• Adaptability and Innovation: Embrace change, continuously seek opportunities to improve and innovate, and remain flexible and adaptive in a dynamic industry.

For more insight into the Landmark Aquatic team, please visit: https://www.landmarkaquatic.com/

Service Coordinator:

The Service Coordinator must exhibit a professional and friendly demeanor with customer base, assist in the billing and approving of accounts payable, collaborate with departments throughout the organization for service work and billing. Heavy data entry, and detail oriented.

Service Coordinator Responsibilities:

• Answer heavy volume of incoming calls for the Service Department

• Set up service calls

• Adopt one call does it all i.e.; set up new customer, take payment etc.

• Invoice all service work

• Approve all Vendor Invoices

• Meet accounting deadlines for month-end

• Assist with AR collections

• Liaison between client and AR

• Communicate effectively within various internal departments (Accounts payable and accounts receivable)

• Resolve customer conflicts with invoicing

• On-boarding for new employees

• Ensure work for current month is billed accordingly

• Assist Service Manager with technicians & service reports

• Oversee warehouse processing & ordering

Preferred Skills and Qualifications

• Provide exceptional customer service

• Team First mentality

• Aquatics Industry knowledge

• Ability to build and maintain customer relationships

• Anticipate customer needs, be able to redirect angry customers through listening and providing solutions

• Think outside the box to streamline processes

• Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed

• Must be able to multi-task; ability to work in a dynamic environment

• Comfortable with Mail Merge, label making and bulk postage meter

• Proficient use in Microsoft Office applications and ability to learn new systems as they evolve

• Good attention to detail

• Seasonal overtime required

• Excellent problem solving skills

• Ability to work in a high stress environment during busy season