Progressive Dynamics Inc.

Service Electronics Technician

Department: Service Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Service Supervisor

Grade/Level: Amount of Travel Required: 5%

Work Schedule: 40 hours Positions Supervised: None

POSITION SUMMARY

Communicate with customers by telephone on a daily basis. Test, troubleshoot and repair electronic components. Perform clerical duties as needed.

ESSENTIAL FUNCTIONS

· Communicate and assist customers with product questions by telephone. This function

may be 25% to 100% of the employee’s time.

· Use basic test equipment.

· Record and analyze failure data.

· Test, troubleshoot, and repair electronic components from the field and within the plant.

· Responsible to learn, follow, and support the policies, procedures, and work instructions of the company’s quality system.

Occasional Duties >10%

Perform clerical duties for the service department. Complete sales transactions of service goods.

· Receive returned products.

· Initiate RGAs (returned good authorization).

· Package and ship various products to customers.

POSITION QUALIFICATIONS

Competency Statement(s)

· Customer Oriented – ability to serve both external and internal clients by focusing effort on

meeting the client’s needs.

· Communication Skills – ability to communicate clearly – to understand others’ messages

and intent and receive and process feedback.

· Accurate - Ability to perform work accurately and thoroughly.

· Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

· Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

Education/Experience

Associate's Degree (two year college or technical school) preferred or equivalent.

Two (2) years experience working on electronic devices at the component level.

SKILLS & ABILITIES

· Understanding of Basic DC and AC electricity

· Understanding of DC and AC Electronic theory

· Ability to use basic hand tools

· Able to read schematics

· Soldering and removal of electronic components

· Ability to listen and discern the customers’ problems and resolve the issues.

· Knowledge of charger battery theory and troubleshooting battery charging systems a plus

Bench Equipment

· Multimeter, oscilloscope, various test devices

Computer Skills

· Microsoft Office (Excel, Word, PowerPoint, Outlook/Gmail)

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

Stand F (Frequently) 10 lbs or less O (Occasionally)

Walk F (Frequently) 11-20 lbs O (Occasionally)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling / Fingering F (Frequently) 51-100 lbs O (Occasionally)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder O (Occasionally) Push / Pull

Climb O (Occasionally) 12 lbs or less O (Occasionally)

Crawl N (Not Applicable) 13-25 lbs O (Occasionally)

Squat or Kneel O (Occasionally) 26-40 lbs O (Occasionally)

Bend O (Occasionally) 41-100 lbs O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Ability to wear Personal Protective Equipment (PPE) (Safety glasses; Closed toed shoes in the Plant)

Job Type: Full-time

Pay: $20.00 - $25.15 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tools provided
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Travel requirement:

• Up to 25% travel

Education:

• Associate (Required)

Experience:

• Multimeters: 3 years (Required)
• Oscilloscope: 3 years (Required)
• Testing Devices: 3 years (Required)
• * Test, troubleshoot, and repair electronic components: 3 years (Required)
• * Understanding of Basic DC and AC electricity: 2 years (Preferred)
• * Understanding of DC and AC Electronic theory: 2 years (Preferred)
• * Soldering and removal of electronic components: 2 years (Preferred)
• read schematics: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Marshall, MI 49068 (Required)

Ability to Relocate:

• Marshall, MI 49068: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person