General Information

Job Description: PURPOSE: CareFirst is undertaking a digital transformation which requires enterprise agility paired with the retooling of our technology stack to speed delivery and expand our reach. The Digital Product Management team is leading this charge by advancing our Value Stream ways of working across the CareFirst organization, by supporting our journey toward Lean Agile leadership. To drive this, the Lean-Agile Transformation Coach will provide coaching to drive behaviors to enable business agility, unlocking our ability to provide the maximum value to our customers in the shortest sustainable lead time. An ideal candidate for the Agile Coach position must have a minimum of 10 years of professional experience, with at least 5 years specifically dedicated to coaching and training within an agile framework. The candidate must possess the ability to establish a robust coaching model and develop comprehensive roadmaps to guide agile transformations. A critical requirement is the ability to consistently meet quality targets, ensuring high standards are maintained throughout the coaching process. Experience in agile transformation and Lean Portfolio Management is essential, as the role demands a deep understanding of these areas to effectively lead and support organizational change. Excellent communication skills and the ability to influence and guide leaders are paramount, ensuring that teams and leadership are aligned and working transparently towards common goals. While healthcare experience is considered a valuable asset, it is not mandatory.

However, the candidate must hold at least one agile certification, with a preference for certifications such as SAFe (Scaled Agile Framework) or CSP (Certified Scrum Professional), which demonstrate a high level of expertise and commitment to agile principles.

ESSENTIAL FUNCTIONS:

1. Establish a coaching model to drive behaviors across the organization aligned with Lean Agile delivery.

2. Conduct baseline assessments of existing Value Streams and establish growth and change management roadmaps with the goal of establishing and achieving behaviors that focus on critical path to value.

3. Define and track progress toward cross functional effectiveness.

4. Facilitate the establishment of Value Based OKRs for Value Stream and Platform and Enablement Teams, providing guidance on how to connect the CareFirst Corporate Strategy to Value Stream execution.

5. Identify coaching opportunities and growth plans for Platform and Enablement teams.

6. Support the Value Streams and their Stakeholders in understanding customers’ needs and quantifying the underlying value of the solutions delivered.

7. Provide guidance on identifying interruptions to the flow of value.

8. Provide coaching to ensure teams deliver value while meeting quality initiative targets, such as defect leakage to production.

9. Establish an approach to provide transparency for Platform and Enablement teams, with a consolidated backlog and P&E roadmaps that map to the Value Stream Roadmaps.

10. Provide guidance on Jira and Jira Align configuration to support Platform and Enablement team structure and transparency.

KEY SKILLS AND COMPETENCIES

1. High Emotional Intelligence.

2. Ability to influence leaders.

3. Political acumen.

4. Excellent communication skills.

5. Can take a systemic view of organizations.

6. Strong problem solving and solution design skills.

7. Lean Agile Leadership.

8. Change Management.

9. Experience with outcomes driven innovation.

10. Lean Portfolio Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Administration or related field

Experience: 10 years or equivalent in the use of Lean, Agile methodologies. Proven success leading large-scale Agile transformation.

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Three years coaching and training teams in Agile enablement and transformation.

Knowledge, Skills and Abilities (KSAs)

Expert knowledge of Lean, Agile principles and practices., Expert

Expert knowledge of lean/agile theory, different methodologies like SAFe, Scrum, Kanban, XP, DevOps; practices, ceremonies, etc. , Expert

Knowledge of Product management, DevOps, Test automation, and other supporting functions required for delivering business value like infrastructure, InfoSec, Architecture etc, , Advanced

Proficient in Microsoft Office programs and industry standard Agile tools. , Advanced

Ability to organize data and generate comprehensive reports. , Advanced

Ability to recognize, analyze, and solve a variety of problems. , Expert

Excellent communication skills both written and verbal., Expert

Self-starter with an ability to prioritize work while meeting multiple deadlines, Expert

Ability to drive change at all levels, manage conflicts constructively., Expert

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications

Certified SAFe® Program Consultant Upon Hire Pref

Certified Scrum Master (CSP) Upon Hire Req

Certified Scrum Product Owner® (CSPO) Upon Hire Req

PMI Agile Certified Practitioner (PMI-ACP)® Upon Hire Pref

IC Agile ICP-ACC Upon Hire Pref

Certified Scrum Professional Upon Hire Pref

Job Type: Contract

Pay: $80.00 - $85.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Scrum: 1 year (Preferred)

License/Certification:

• PMP (Preferred)

Ability to Commute:

• Owings Mills, MD 21117 (Preferred)

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Owings Mills, MD 21117