Job Description - Customer Service Representative (189399)

Customer Service Representative Job Number

189399 If youre a problem-solver with a passion for helping others, join our Home & Property team as a customer service representative .

Building strong relationships with our customers and agents, youll solve problems, educate on our products and answer question regarding homeowner policies and billing.

Weve got you covered on trainingwhich will provide a solid base of insurance knowledge, so youll feel confident serving our customers.

Youll eventually transition into a hybrid in-office schedule where work from home days are possible, when we are ready to open our offices.

Must-have qualifications

• Associate degree or higher and a minimum of one year of work experience
• Instead of the above, one year of post-secondary education and a minimum of two years of work experience
• Instead of a degree and post-secondary education, four years work experience

Schedule : Monday-Friday, 12 : 00pm - 9 : 00pm EST

Compensation

• $16.00 $18.00 / hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Equal Opportunity Employer

Contact Center Primary Location

United States-Florida-Maitland Schedule

Full-time Employee Status

Regular Work From Home : No

Last updated : 2024-08-20