Job role : Oracle Service Cloud Engineer

Onsite Role

Location: Jersey City, NJ (hybrid role)

Responsibilities

Strong Oracle RightNow implementation experience with below activities.

o Agent console and CP customizations.

o Chat, Knowledge & CP interfacing with custom portals.

o Rules & Workflow Implementation.

o eMail Management.

o Custom Add-in development.

o Custom Processes development.

o REST API development.

Must have

• Exp range - 7 - 9 years
• Strong technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations/upgrades.
• Sound knowledge on AJAX, HTML/CSS, PHP.
• Conduct operational support for Oracle RightNow CRM workspaces.
• Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
• Provide administrative support on a daily basis, including provisioning and de-provisioning.
• Develop operational reports and dashboards, provide documentation of processes and procedures.
• Troubleshooting experience in variety of technical issues.
• Knowledge of SSO, SAML & OAUTH implementation.

Nice to have

Insurance domain exp.

Below trainings/certifications completed, is preferred o o Oracle Service Cloud Analytics o Oracle Service Cloud Integration for Developers